Senior Customer Success Manager, Enterprise Asia

2 weeks ago


Singapore Sinch AB Full time

Overview
Sinch is currently transforming Customer Success Function and has expanded the team to now include Customer Success Managers and Senior Customer Success Managers in Asia responsible for a named set of Enterprise Accounts. Customer Success is a proactive function that ensures customers receive value from a product. They will work with a portfolio of high value customers, getting to know their business goals and communication objectives to uncover ways to grow their use of our products. The CSMs work to reduce churn by using data on customer behaviour to intervene when usage changes, and by removing friction or increasing customers' understanding of the benefits of Sinch products and services. Customer Success will be responsible for customer health and baseline GP maintenance of customers, protecting the install base and enabling additional expansion opportunities. Ultimately, you will ensure an exceptional engagement experience is provided for every prospective customer.
Success metrics
Portfolio GP
Churn
Net retention of portfolio volume and dollars
Upsell/cross sell volume and dollars
What you do in the role
Customer Relationship Management: Cultivate strong relationships within the assigned



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