
Senior Customer Success Manager, Enterprise Asia
3 days ago
Sinch is currently transforming Customer Success Function and has expanded the team to now include Customer Success Managers and Senior Customer Success Managers in Asia responsible for a named set of Enterprise Accounts. Customer Success is a proactive function that ensures customers receive value from a product.
They will work with a portfolio of high value customers, getting to know their business goals and communication objectives to uncover ways to grow their use of our products. The CSMs work to reduce churn by using data on customer behaviour to intervene when usage changes, and by removing friction or increasing customers' understanding of the benefits of Sinch products and services. Customer Success will be responsible for customer health and baseline GP maintenance of customers, protecting the install base and enabling additional expansion opportunities.
Ultimately, you will ensure an exceptional engagement experience is provided for every prospective customer.
How success will be measured
Portfolio GP
Churn
Net retentionof portfolio Volume and $$
Upsell/cross sell Volume and $$
What do you do in the role?
Customer Relationship Management: Cultivate strong relationships within the assigned
-
Singapore Sinch Full timeOverview Senior Customer Success Manager, Enterprise Asia Base pay range: SGD107,900.00/yr - SGD162,500.00/yr. Sinch is transforming the Customer Success function in Asia and has expanded the team to include Customer Success Managers and Senior Customer Success Managers for a named set of Enterprise Accounts. Customer Success is a proactive function that...
-
Singapore Sinch AB Full timeOverview Sinch is currently transforming Customer Success Function and has expanded the team to now include Customer Success Managers and Senior Customer Success Managers in Asia responsible for a named set of Enterprise Accounts. Customer Success is a proactive function that ensures customers receive value from a product. They will work with a portfolio of...
-
Singapore Sinch Full timeSinch is currently transforming Customer Success Function and has expanded the team to now include Customer Success Managers and Senior Customer Success Managers in Asia responsible for a named set of Enterprise Accounts. Customer Success is a proactive function that ensures customers receive value from a product. They will work with a portfolio of high...
-
Enterprise Customer Success Manager Asia
2 weeks ago
Singapore Procore Full timeAs a successful **Customer Success Manager**, you’ll use your consultative mindset to leverage Procore’s technology within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll deliver industry and technology trends while encompassing Procore’s values of...
-
Enterprise Customer Success Manager Asia
2 weeks ago
Singapore Procore Technologies Full time**Job Description**: As a successful **Customer Success Manager**, you’ll use your consultative mindset to leverage Procore’s technology within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll deliver industry and technology trends while encompassing...
-
Senior Customer Success Manager
2 weeks ago
Singapore Talkwalker Full time**We're growing, we're innovating and we're looking for the best minds to keep moving forward**: See Open Jobs **Our company**: Talkwalker is the #1 Consumer Intelligence Acceleration platform for brands to drive business impact. Over 2,500 global brands and agencies use our products to combine a multitude of internal and external data sources for the most...
-
Enterprise Customer Success Manager
6 days ago
Singapore Workato Full time**About Workato**: Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases. We're proud...
-
Customer Success Manager, Asia
5 days ago
Singapore Workato Full time**About Workato**: Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases. We're proud...
-
Enterprise Customer Success Manager
4 days ago
Singapore CONFLUENT SINGAPORE PTE. LTD. Full timeThe Enterprise Customer Success Manager will play a key role in driving Customer Success, renewals and subscription expansion within our Enterprise accounts, **including key customers in the Singapore financial services sector **. You will be a trusted advisor to 10-30 customers, where you help them to fully utilise the Confluent platform - Own the ultimate...
-
Enterprise Customer Success Manager
1 day ago
Singapore Miro Full time**About the Team**: The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, Professional Services and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates. **About the...