IT Support Helpdesk

**1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...

1. Team Leadership Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). Allocate and prioritize incoming support tickets. Provide coaching, mentoring, and performance feedback to helpdesk agents. Manage scheduling, ensuring coverage for different shifts if needed. 2. Technical Support Oversight Ensure tickets are handled efficiently,...

Roles & ResponsibilitiesJob DescriptionsRaise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with experience in Level...

Roles & Responsibilities Job Descriptions Raise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with...

**HelpDesk Support** - Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required. - Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT enquiries in an efficient manner - Ability to understand internal users needs and provide...

a) Incident and Problem Management: (i) Application Support - Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc. - Making support request to issues related to Microsoft Office 365 platform. - Microsoft Office Apps Issues, e.g. OneDrive access issues, etc. - Escalation to L2 Support. (ii) General...

Roles & Responsibilities Scope of services • Attend to all incoming IT queries over the phone and resolve it accordingly. • Co-ordinate with respective camp engineer for escalated cases. • Follow up and updates cases to ensure all closure of cases. • Be responsible for completing assigned tasks on time and to the satisfaction of the users. •...

**Job Summary** As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution. **Key...

Job Description & Requirements a) Incident and Problem Management: (i) Application Support - Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc. - Making support request to issues related to Microsoft Office 365 platform. - Microsoft Office Apps Issues, e.g. OneDrive access issues, etc. - Escalation to L2...

Job Title: Helpdesk Support SpecialistWe are seeking a skilled and experienced Helpdesk Support Specialist to join our team. The successful candidate will be responsible for providing top-notch technical support to our customers, resolving their issues efficiently, and ensuring their complete satisfaction.Responsibilities:Respond to customer inquiries via...