Application Specialist

1 week ago

Singapore myGwork - LGBTQ+ Business Community Full time

Overview
Join to apply for the
Application Specialist
role at
myGwork - LGBTQ+ Business Community .
This role is with Beckman Coulter Diagnostics, part of Danaher. This remote position is part of the Customer Support Team and reports to the Application Supervisor. Our purpose is to accelerate potential and deliver high-quality service in clinical diagnostics and related fields.
Beckman Coulter Diagnostics has challenged convention for more than 90 years, delivering diagnostic solutions used in hospitals, reference and research laboratories, and physician offices worldwide.
Learn about the Danaher Business System and how it enables continuous improvement.
Responsibilities
Provide on-site and remote troubleshooting, support for installations, calibration, IQ/OQ/PQ verification, and issue resolution. Analyze reaction monitor data, instrument logs, and data trends to diagnose and resolve issues. Escalate issues to global and regional teams as required.
Conduct application trainings (where applicable), develop custom materials, and lead presentations for internal and external stakeholders.
Provide product support, drive menu expansion initiatives, and offer technical insights during pre- and post-sales engagements.
Document, escalate, and resolve issues with Field Service Engineers, ensuring customer satisfaction and instrument uptime through follow-ups.
Proactively engage with VVIP customers, address concerns, and drive long-term relationships to enhance customer satisfaction.
Essential Requirements
Education – Degree or equivalent in Med Tech or Science related subject
Experience – Previous multiple years of experience in a clinical laboratory or related commercial field in the same capacity in an international organization
Skills – Ability to monitor, analyze, and assess product performance, oversee technical planning, customer training, and implementation for Clinical Chemistry, Hematology, Immunology, and prospective Automation products. Maintain up-to-date product knowledge and English proficiency is essential.
Preferred / Additional Skills
Strong communication, interpersonal, and customer handling skills; ability to guide or coach within the team and across functional groups
Travel, Vehicle & Environment
Ability to travel within SEA – approximately 5% travel to support operators, application training and related tasks within SEA
Nice-to-have
Experience implementing projects across multiple product portfolios or fields in Clinical Chemistry, Immunology, and Hematology
Beckman Coulter Diagnostics supports flexible, remote working arrangements for eligible roles. This position is eligible for remote work; additional information will be provided by the interview team. Join our team to help accelerate the real-life impact of tomorrow's science and technology.
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