Junior Customer Service Executive
4 days ago
Overview Junior Customer Service Executive - Office hour Work location: Redhill / Paya Lebar Target start date: End November 2025Training provided Responsibilities We are seeking a highly motivated and customer-oriented Call Center Executive to join our team in Singapore. The incumbent will be responsible for managing inbound and outbound customer interactions through phone and email, ensuring timely case logging within the IT Service Management (ITSM) system, and coordinating service delivery with Field Service Engineers (FSEs). The role also entails report generation, compliance with established service standards, and providing administrative support as required. Handle incoming calls and emails from customers in accordance with established Service Level Agreements (SLAs). Accurately log, track, and update service requests, incidents, and tickets within the ITSM portal. Dispatch and coordinate Field Service Engineers (FSEs), ensuring service orders are assigned promptly and effectively. Register customer interactions in the service management system, following defined call management processes and ensuring adherence to quality standards. Prepare and analyze operational reports using Microsoft Excel, including the use of formulas, VLOOKUP, and Pivot Tables. Monitor open cases to ensure timely escalation, follow-up, and resolution. Deliver professional and clear communication to both customers and internal stakeholders. Support continuous service improvement initiatives and compliance with internal policies and procedures. Perform any ad hoc duties as assigned by the Team Lead or Management. Requirements Minimum GCE ‘N’ Level / ITE NITEC qualification or equivalent qualification. 1 year of relevant experience in a call center, helpdesk, or IT service desk environment preferred. Proficient in Microsoft Office Suite, with advanced skills in Excel (VLOOKUP, Pivot Tables, and reporting functions). Familiarity with ITSM platforms (e.g., ServiceNow, Remedy, ManageEngine) will be advantageous. Excellent communication skills Strong customer service orientation with the ability to manage challenging situations professionally. Detail-oriented, well-organized, and able to work independently as well as collaboratively within a team. #J-18808-Ljbffr
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Customer Service Junior Executive
1 day ago
Singapore River Excel Hardware Pte Ltd Full time $3,000 - $4,500 per yearCustomer Service Junior Executive (Intern)Respond to customer inquiries and requests received via phone callsGenerate business documents through the Shopify platformOrganize and maintain filing systems, including data entryProcess payments and manage collectionsOversee activities related to the e-commerce platformProvide occasional administrative assistance...
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Junior Customer Service Executive
4 days ago
Singapore TELISTAR SOLUTIONS PTE. LTD. Full timeJunior Customer Service Executive - Office hour Work location: Paya Lebar Target start date: End November 2025. Training provided Responsibilities We are seeking a highly motivated and customer-oriented Call Center Executive to join our team in Singapore. The incumbent will be responsible for managing inbound and outbound customer interactions through phone...
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Customer Service Executive
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Singapore ROYALKING JEWELLERY PTE LTD Full time**Sales & Customer Service (including after-sales service)** - Provide excellent product knowledge and customer service; effective selling of both the products and the brand - Achieve sales targets as assigned - Liasing with factory on customer's order. - Closely follow up with customers on after sales service issues **CRM** - Create records of customers/...
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Customer Service Executive
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Customer Service Executive
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Junior Customer Service Executive
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Customer Service Executive
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Customer Service Executive
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Customer Service Executive
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Executive, Customer Service
2 days ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time**COMPANY DESCRIPTION** Founded in 1970, Mediterranean Shipping Company (MSC), S.A of Geneva, Switzerland, is one of the world's leading container shipping lines. We are a privately-owned global organization operating a network of over 675 offices in 155 countries, employing a team of over 200,000 dedicated individuals. We have an established fleet of 900...
