Executive, Customer Service

**COMPANY DESCRIPTION**

Founded in 1970, Mediterranean Shipping Company (MSC), S.A of Geneva, Switzerland, is one of the world's leading container shipping lines. We are a privately-owned global organization operating a network of over 675 offices in 155 countries, employing a team of over 200,000 dedicated individuals. We have an established fleet of 900 container vessels with an intake capacity of circa 27 million TEU carried annually. Our global sailing schedules cover 300 routes, calling at 520 ports, allowing us to deliver our clients' cargo almost anywhere in the world.

Operating as independent national carriers, with sea freight offering complemented by our integrated warehousing and haulage services, we offer customers a true door-to-door and global service with unrivalled local knowledge. Trained and experienced experts for our full range of services, including reefer, out-of-gauge, breakbulk and each of our trade services, gives us the ability to uphold the personal service we're globally recognized for, offering customers peace-of-mind that we will be on-hand to help whenever we are needed.

An opportunity is now available for a career-minded individual to join us in MSC South East Asia (Singapore) Pte Ltd, as **Executive, Customer Service**.

**RESPONSIBILITIES**

**We Offer**

You will embark on an exciting journey with excellent career development opportunities in a global organization. As an Executive, Customer Service, you will be part of a small, dynamic team dedicated to executing MSC's business plans, delivering high-quality customer support, and promoting MSC services as a trusted brand. This role offers the chance to collaborate and communicate across geographical and cultural boundaries, helping you build a strong professional network and develop effective communication skills in a diverse, multicultural environment.

**Key Responsibilities**

Reporting to the Customer Service Manager, you will provide backend support by handling enquiries and feedback related to bookings, shipment statuses, freight rates, and other booking-related matters. You will also promote MSC's services in line with the Company's business strategies. Your key responsibilities include the following:

- Handle customer enquiries on shipment status, rates, and booking-related matters.
- Ensure compliance with Shipping Instructions (SIs) for assigned accounts.
- Maintain contract filing for trade services and process Change of Destination (COD) requests.
- Coordinate with Sales and Documentation teams to resolve rate discrepancies and issue Electronic Manifest Correctors (EMCs).
- Assist with container tracking and update customers through the track and trace system.
- Ensure accurate shipping data entry into the Portnet system.
- Update client information and manage changes in the internal OVP system.
- Manage vessel closing processes for assigned trade services.
- Support the Department Manager by mentoring junior team members.
- Identify and implement system and process improvements to enhance customer satisfaction.

**QUALIFICATIONS**
**Who We Are Looking For**
- Minimum Diploma in any discipline.
- 2 to 3 years of relevant customer service experience, preferably in a shipping container line or shipping industry.
- Experience using the Portnet system and any customer booking system.
- Strong verbal and written communication skills for effective interaction with internal and external stakeholders.
- Customer service oriented with a positive and enthusiastic approach to promoting MSC's brand.
- Team player who works well across functions and departments.
- Well-organized with the ability to meet tight deadlines.
- Meticulous with great attention to detail.
- Able to work independently and take initiative.

**OTHER INFORMATION**
**Application Deadline**

If you are up for the challenge, you could be our new colleague