Business Analyst, Customer Systems Branch, WPD Ministry of Manpower | Customer Service

What the role is
At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over Singapore. We are continually on the lookout for individuals who want to make a difference and impact lives in the core areas of our work.Customer Systems Branch (CSB) is managing Work Pass Systems to support the implementation of work pass related initiatives to achieve an efficient, effective and responsive foreign manpower framework that meets the needs of the Singapore economy.This system is currently outsourced to vendor for maintenance. It is also undergoing redevelopment at the same time by another project team (WINS) using Agile software development methodology to drive its design, build and deployment.We invite applicants who are interested and passionate to improve the efficacy of work pass systems and operations to join CSB as Business Analysts (BA) to take on the exciting and challenging roles of developing and maintaining the Work Pass Systems.
What you will be working on
As a CSB BA, you will: Work with multiple internal and external stakeholders and act as the main touchpoint between them, vendor and policy teams
Manage and prioritise system changes with inputs from the business stakeholders and customers
Establish project framework and action plans, identify working groups and responsibilities, plan for activities and keeping track of progress to ensure timeliness
Play a pivotal role in translating business needs into systems changes and ensure that the implementation of systems changes meet policy intent as well as new initiatives / processes changes recommended by WPD's business transformation teams
Provide system information such as program logic and flow, business rules, statistics and rules of existing data types
Work with vendor on possible IT solutions and review with business stakeholders of implementation
Review UAT plan, conduct UAT briefing to prepare users to develop test scenarios and conduct batch testing
Track and monitor project activities, progress and feedback to the project workgroup and various stakeholders
Work with various tech teams, business departments and external agencies on interface changes and testing
Ensure systems are functioning correctly for new changes implemented and work with vendor to identify resolution and systems changes, if necessary
Support WINS development by ensuring that WINS and current IT systems are synchronised and can effectively co-exist
What we are looking for
Tertiary education in any field or relevant experience in software engineering, IT and/Business Analysis
At least 2 years of experience working as a Business Analyst, IT trained will be preferred
Exposure in Project Management and Business Analysis
Have exposure in data query tool and able to extract data require for investigation and post monitoring after system changes made
Preferably with experience working with Agile development process and environments
Possess good analytical, creative thinking and problem-solving skills
Good communication, writing and interpersonal skills
Candidate must have experience in communicating with business users and technical development team
Be meticulous, a good team player with a customer-focused mindset
Able to multi-task, take initiative and work independently with multiple stakeholders
About Ministry of Manpower
Championing Human Potential for a Thriving SingaporeSingaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
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