Manager/Senior Manager, Levy Administration, WPD

2 weeks ago

Singapore Ministry of Defence Singapore Full time $90,000 - $120,000 per year

Ministry of Manpower

Permanent/Contract

Closing on 12 Sep 2025

What the role is

The job holder is responsible for operationalizing levy criteria, guidelines and regulatory processes to achieve policy and service objectives.

What you will be working on


• To plan and implement workflows and processes, with the use of relevant data and technology, to support the administration of levy-related policies and support schemes to meet policy objectives, e.g. do requirements gathering, system testing

• To review and recommend enhancements to policies, operational processes and customer communications for work productivity and service improvement

• To assess levy-related appeals effectively, including drafting submissions to management, and provide expert advisory on levy matters

• To manage complex/difficult cases escalated by frontline officers and guide junior officers on the appropriate handling of enquiries/requests

• To perform ad-hoc duties as assigned by Supervisors

What we are looking for


• Possess good customer service, communication (written and spoken) and stakeholder management skills

• Possess good analytical, creative thinking, problem-solving and organizational skills

• A good team player with a customer-focused mindset and comfortable with figures

• Be able to work independently, proactive in problem solving and adaptable in dealing with different situations

• Be meticulous and resourceful; and able to handle multiple portfolios such as performing ops work, processing reviews, managing projects and implementing system changes
*PWDs are welcome to

About Ministry of Manpower

Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.

About your application process

This job is closing on 12 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Ministry of Manpower or the wider Public Service.

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