Intern, Business Transformation, WPD
2 days ago
Ministry of Manpower
Internship
Closing on 15 Sep 2025
What the role is
Project title: Expand and scale implementation of process automation solutions and chatbots to improve officer productivity.
Assist in scaling low-code GovTech automation and GenAI solutions in MOM's Work Pass Division by collaborating with operations teams to create innovative workflows, process improvements and chatbots. This will involve close partnership with our technology solution providers and GovTech.
What you will be working on
a) Build understanding of the suite of Govtech's ready-to-use GenAI and automation solutions (Like AiBots, Plumber) through developing engaging presentations, infographics and communications.
b) Expand onboarding of identified Forms and processes to automate workflows, and build and test chatbots using custom documents.
c) Explore last mile implementation of innovative workflow and process improvement initiatives - Establish connections with systems through webhooks and API to ensure seamless and integrated processing experience.
d) Collaborate with other interns to explore opportunities to scale ongoing efforts and evaluate potential use for AI Agents in our processes.
What we are looking for
Strong interest and appreciation of the GenAI wave, understanding its potential and possibilities across various use cases.
Proficiency in coding and familiarity with low code and no code automation tools.
Ability to effectively communicate with users, and take a systems view across different intitiatives to explore synergies.
An experimentative mindset, being meticulous - pay attention to details while keeping in mind the big picture.
Flair for developing engaging communication materials, and experience in team-based work will be an advantage.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
About your application process
This job is closing on 15 Sep 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Ministry of Manpower or the wider Public Service.
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