Patient Experience Specialist

5 days ago


Singapore beBeeCustomerService Full time
Patient Service Associate Job Overview
As a Patient Service Associate, you will play a vital role in delivering exceptional patient experience during the registration process. Your primary responsibility will be to schedule appointments and respond promptly to customer inquiries via phone and email. You will also be responsible for managing billing processes meticulously, ensuring accuracy and attention to detail.
Main Responsibilities:
  • Customer Service Excellence: Deliver outstanding support to patients and their families, ensuring a positive experience throughout their visit.
  • Appointment Management: Schedule appointments efficiently and effectively, minimizing wait times and maximizing productivity.
  • Billing Oversight: Manage billing processes with precision, ensuring accuracy and attention to detail.
Required Skills and Qualifications:
  • Minimum Qualifications: GCE N/O Level, Nitec, Diploma, or equivalent.
  • Customer Service Skills: Proven ability to deliver exceptional customer service in a fast-paced environment.
  • Communication Skills: Effective communication and interpersonal skills, with the ability to work collaboratively with patients, families, and healthcare professionals.
Benefits of Working with Us:
We offer a dynamic and supportive work environment, with opportunities for growth and development. As a Patient Service Associate, you will have the opportunity to work with a talented team of healthcare professionals who share your passion for delivering exceptional patient care.
About Us:
We are a leading provider of healthcare services, committed to delivering high-quality patient care and excellent customer service. Our team is dedicated to providing a safe, supportive, and inclusive work environment that promotes teamwork, respect, and open communication.

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