
Patient Experience Specialist
2 days ago
Key Responsibilities:
• Handle patient inquiries and schedule appointments through various channels (phone, email, SMS)
• Coordinate medical appointments across different specialties and clinics
• Process referrals from primary care physicians and external specialists
• Send appointment reminders and follow-up communications
• Maintain accurate patient records in the hospital system
• Document all patient interactions in the CRM system
Required Skills and Qualifications:
• Professional Certificate/NITEC/Higher NITEC or Diploma
• Strong communication skills with a patient-focused mindset
• Attention to detail and ability to maintain accurate records
• Capability to handle multiple tasks in a fast-paced environment
• Professional and empathetic approach to patient concerns
• Basic computer literacy
• Team player with a positive attitude
Working Hours:
Office hours on weekdays and half day on alternate Saturday
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