Ticketing Host

3 days ago

Singapore Mount Faber Leisure Group Pte Ltd Full time

Overview
We are looking for a Ticketing Host, responsible for delivering exceptional guest experiences at Mount Faber and Sentosa's attractions.
Responsibilities
Ticket Operations:
Manage daily ticket sales for Sentosa-owned / managed attractions and southern islands. Ensure strict adherence to cash control procedures, safeguarding all revenue collection, float money, and ticket stock.
Guest Services : Provide exceptional guest service, including offering information, handling Faber License membership applications, and managing the collection of advance tickets / documents.
Service Standards:
Consistently uphold Sentosa's core priorities of Safety, Courtesy, Show and Efficiency at all guest touchpoints.
Housekeeping : Ensure the working environment and associated facilities are clean, in good working order, and presentable to guests.
Stay fully updated on current Mount Faber / Sentosa promotions, events, and happenings; consistently meet performance standards.
Address guest feedback and resolve issues promptly, employing effective service recovery techniques when necessary.
Report all incidents accurately and promptly to the immediate supervisor.
Perform any other duties as assigned by Supervisor or Manager.
Qualifications
Minimum GCE 'N' Level.
Prior experience in ticketing, retail sales, or within the tourism/hospitality industry is advantageous.
Possess strong communication skills with a sales-driven mindset.
Fluent in English. Proficiency in other languages is beneficial for assisting international guests.
Must be customer-centric with a keen eye for detail to ensure a positive guest experience.
Confident and accurate in handling cash transactions. Customer- and guest-centric
Able to work rotating shifts, including weekends and public holidays.
Candidates with more extensive relevant experience may be considered for roles with commensurate responsibilities and compensation.
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