Hotel Concierge

1 week ago


Singapore Marina Bay Sands PTE. LTD. Full time

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE
Be part of our diverse and inclusive team.
Job Responsibilities
Accomplish Day to Day Operations
Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore
Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
Responds to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues where necessary
Be conversant with all areas of the Concierge and Guest Services department including supporting tagging at the Guest Services area during peak time
Be able to perform check-in and checkout processes utilizing established systems and procedures including appropriately allocating rooms to guests, confirming and executing


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