Technical Lead for Unified Communications Solutions

3 days ago

Singapore beBeeCollaboration Full time

**Job Title:** Senior Collaboration Engineer

We are seeking a skilled Senior Cisco Collaboration Engineer to manage, support, and enhance our Cisco collaboration infrastructure. The ideal candidate will have hands-on experience with Cisco Unified Communications solutions, including CUCM, Webex, Unity Connection, Expressway, and Contact Center technologies.

**Key Responsibilities:

  • Design, implement, and manage Cisco Collaboration solutions (CUCM, Unity Connection, Webex, Jabber, IM&P, Expressway, CUBE, etc.)
  • Troubleshoot and resolve issues related to VoIP, video conferencing, messaging, and integrated applications.
  • Maintain high availability and security standards across collaboration platforms.
  • Monitor performance, generate reports, and recommend improvements for system optimization.
  • Work closely with network, security, and support teams to ensure smooth integration with other systems.
  • Support end-user devices (IP phones, video endpoints, Jabber/Webex clients).
  • Document system configurations, diagrams, and processes.
  • Stay current on Cisco collaboration technology trends and certifications.

**Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 5-8 years of experience in Cisco Collaboration technologies.
  • Hands-on experience with Cisco Unified Communications Manager (CUCM), Unity, Expressway, CUBE, and Webex.
  • Proficient in SIP, H.323, MGCP, and VoIP call flows.
  • Strong understanding of QoS, LAN/WAN, firewalls, and network troubleshooting tools.
  • Cisco certifications preferred (e.g., CCNA Collaboration, CCNP Collaboration).
  • Excellent problem-solving, communication, and documentation skills.

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