Technical Lead for Unified Communications Solutions

1 week ago


Singapore beBeeCollaboration Full time $90,000 - $120,000

**Job Title:** Senior Collaboration Engineer

We are seeking a skilled Senior Cisco Collaboration Engineer to manage, support, and enhance our Cisco collaboration infrastructure. The ideal candidate will have hands-on experience with Cisco Unified Communications solutions, including CUCM, Webex, Unity Connection, Expressway, and Contact Center technologies.

**Key Responsibilities:

  1. Design, implement, and manage Cisco Collaboration solutions (CUCM, Unity Connection, Webex, Jabber, IM&P, Expressway, CUBE, etc.)
  2. Troubleshoot and resolve issues related to VoIP, video conferencing, messaging, and integrated applications.
  3. Maintain high availability and security standards across collaboration platforms.
  4. Monitor performance, generate reports, and recommend improvements for system optimization.
  5. Work closely with network, security, and support teams to ensure smooth integration with other systems.
  6. Support end-user devices (IP phones, video endpoints, Jabber/Webex clients).
  7. Document system configurations, diagrams, and processes.
  8. Stay current on Cisco collaboration technology trends and certifications.

**Required Skills and Qualifications:

  1. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  2. 5-8 years of experience in Cisco Collaboration technologies.
  3. Hands-on experience with Cisco Unified Communications Manager (CUCM), Unity, Expressway, CUBE, and Webex.
  4. Proficient in SIP, H.323, MGCP, and VoIP call flows.
  5. Strong understanding of QoS, LAN/WAN, firewalls, and network troubleshooting tools.
  6. Cisco certifications preferred (e.g., CCNA Collaboration, CCNP Collaboration).
  7. Excellent problem-solving, communication, and documentation skills.


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