Senior IT Helpdesk/Desktop Support Specialist

5 days ago


Singapore FastLaneRecruit Full time

Job brief
Join a dynamic organization committed to providing cutting-edge IT solutions and exceptional user support. As a Senior IT Helpdesk/Desktop Support Specialist, you will play a vital role in managing and resolving technical issues, ensuring seamless IT operations across the organization. This position offers an opportunity to lead and mentor junior team members while contributing to the continuous improvement of IT service delivery processes.
Responsibilities
Provide comprehensive Level-1 and Level-2 IT support to local and remote users, ensuring prompt issue resolution.
Lead the deployment and troubleshooting of IT hardware, including PCs, laptops, copiers, printers, and IT peripherals such as projectors and video conferencing systems.
Handle operating system configurations, software setups, and desktop environment optimizations.
Manage IT service requests, maintain service excellence, and oversee escalation processes.
Develop and implement standard operating procedures for IT support.
Mentor junior team members, fostering a culture of continuous learning and improvement.
Maintain up-to-date knowledge of emerging IT trends and recommend improvements to enhance service delivery.
Requirements
Minimum of 3-5 years of experience in IT technical support and end-user support roles.
Proficiency in troubleshooting IT hardware, software, and peripheral devices.
Strong knowledge of operating systems, desktop software setups, and remote support tools.
Excellent problem-solving, communication, and organizational skills.
Proven ability to work independently and collaboratively in a team environment.
Benefits & Perks
Salary offered: $4,000 - $5,000 per month.
Opportunities for professional growth and skill enhancement.
Flexible remote working arrangements.
Comprehensive training and support for personal development.
Join a collaborative team culture that values innovation and service excellence.
#J-18808-Ljbffr



  • Singapore This Is An IT Support Group Full time

    Job DescriptionWe are seeking a skilled Technical Helpdesk Support Specialist to join our team at This Is An IT Support Group. As part of the Technical Helpdesk Team, you will provide vessel IT support as well as in-house Helpdesk and Technical support to end users.You will be involved in the installation, cabling and set-up of workstations, PCs and...


  • Singapore This is an IT support group Full time

    Benefits and Requirements:This IT support group offers a range of benefits to its employees, including competitive salaries, opportunities for professional growth, and a dynamic work environment. We are seeking a skilled Technical Support Specialist to join our team, providing high-quality assistance to end-users. The ideal candidate will have a strong...


  • Singapore This is an IT support group Full time

    The Desktop Support Engineer will provide technical assistance to staff members across various departments, ensuring that their technical queries are addressed promptly and efficiently. This includes monitoring and managing the helpdesk ticketing system, prioritizing and escalating issues when necessary to ensure timely resolution.Main...


  • Singapore Singtel Group Full time

    NCS, a leading technology services firm in the Asia Pacific region, is seeking a skilled Desktop Support Specialist to join its team. As a key member of our IT service delivery team, you will be responsible for providing prompt and effective assistance to customers with their desktop-related issues.The ideal candidate will possess excellent communication and...

  • Helpdesk

    5 days ago


    Singapore This is an IT support group Full time

    Responsibilities Provide first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution Troubleshoot and resolve a wide range of...

  • Helpdesk Support

    5 days ago


    Singapore This is an IT support group Full time

    Job Purpose Provide support and technical assistance to end-users who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices. Job Description (Support For Management And Production Floor)Project support as assigned or requested. Perform PR and PO / Inventory...


  • Singapore This is an IT support group Full time

    Job Overview:This is an IT support group seeking a skilled Technical Support Specialist to provide high-quality assistance to end-users. The ideal candidate will have a strong background in helpdesk experience, with expertise in Active Directory, Microsoft OS, and Office 365.About the Role:We are looking for a Help Desk Engineer to join our team, providing...


  • Singapore DELTEQ PTE LTD Full time

    Roles & ResponsibilitiesHELPDESK AND DESKTOP SUPPORT ENGINEERCompany : Delteq Pte LtdDesignation : Helpdesk & Desktop Support EngineerQualification : Certificate/Diploma In IT related DisciplinesExperience : 3 Years and aboveFull/Contract : Full time (Permanent)Skills/Domain : 3-5 years of working experience in delivering projects and presales.Job...


  • Singapore DELTEQ PTE LTD Full time

    Roles & ResponsibilitiesHELPDESK AND DESKTOP SUPPORT ENGINEERCompany : Delteq Pte LtdDesignation : Helpdesk & Desktop Support EngineerQualification : Certificate/Diploma In IT related DisciplinesExperience : 3 Years and aboveFull/Contract : Full time (Permanent)Skills/Domain : 3-5 years of working experience in delivering projects and presales.Job...


  • Singapore This is an IT support group Full time

    We are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to staff members across various departments, ensuring that their technical queries are addressed promptly and efficiently.Main ResponsibilitiesProvide Technical Assistance: Respond to technical inquiries...


  • Singapore AvePoint Public Sector Full time

    Location: Singapore Department: Technology Posted Date: 3/7/2025Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes...


  • Singapore This is an IT support group Full time

    This is an IT support groupResponsibilitiesProvide first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues.Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution.Troubleshoot and resolve...


  • Singapore This is an IT support group Full time

    Job DescriptionThis is an IT support group that provides technical assistance to end users. The Fleet IT Specialist role involves supporting vessel IT as well as in-house helpdesk and technical support.The successful candidate will be responsible for:Providing in-house helpdesk and technical support to end users and vessel ITSupporting and resolving in-house...


  • Singapore This Is An IT Support Group Full time

    **About the Role:**We are seeking a talented and motivated individual to join our team as a Fleet IT Specialist. The successful candidate will provide technical support to end-users on board our vessels, ensuring that all IT systems are running smoothly and efficiently.The role involves a range of responsibilities, including installing, cabling, and setting...


  • Singapore Avepoint Full time

    Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers,...


  • Singapore This Is An IT Support Group Full time

    About the Role:We are seeking a Desktop Workstation Product Specialist to join our IT Support Group. This individual will be responsible for managing the lifecycle of desktop workstations, ensuring they meet customer needs and stay ahead of industry trends.The successful candidate will have a strong background in sales and product management, with expertise...


  • Singapore Nanyang Tech Pte Ltd Full time

    At Nanyang Tech Pte Ltd, we are seeking a skilled IT Support Specialist to join our team. The successful candidate will be responsible for the setup, installation, and deployment of computers, as well as cloning/imaging laptops/desktops.The IT Support Specialist will also be required to communicate effectively with customers via email and phone, and may be...

  • Helpdesk

    5 days ago


    Singapore Selby Jennings Full time

    Helpdesk Global Sales Operations Manager at Phaidon International Responsibilities Provide first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring...

  • Helpdesk Support

    2 weeks ago


    Singapore THONG SIEK FOOD INDUSTRY PTE LTD Full time

    Roles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description (Support for Management and Production Floor)Project support as assigned or requested. Perform...


  • Singapore Singtel Group Full time

    Singtel GroupNCS is a leading technology services firm with a presence in Asia Pacific and partners with governments and enterprises to advance communities through technology.With a team of 10,000-strong professionals across 49 specialisations,NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital,...