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IT Support Specialist

2 weeks ago

Singapore This is an IT support group Full time

This is an IT support group

Responsibilities
  • Provide first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues.
  • Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution.
  • Troubleshoot and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony.
  • Maintain a strong understanding of our technology stack, including proprietary applications and systems used within the industry.
  • Collaborate with other technology team members and external vendors to address more complex issues and implement solutions.
Requirements
  • A minimum of 10 years' experience in helpdesk or IT support roles.
  • At least 5 years of experience working in the asset management, hedge fund or investment banking industry.
  • Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications.
  • Familiarity with networking concepts and troubleshooting (TCP/IP, VPN, DNS, DHCP).
  • Experience supporting remote access solutions, such as Citrix and VPN.
  • Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
  • Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
  • A customer-focused mindset and a dedication to providing exceptional support to employees.