Transform Lives with Exceptional Client Experience

10 hours ago


Singapore beBeeCommunication Full time
Job Title: Client Experience Specialist

We are on a mission to empower individuals with the knowledge and skills to achieve optimal health through nutritious food.

Our comprehensive programmes are designed to equip clients with the essential tools to transform their lifestyle for the better.

As part of our expansion plans, we are seeking talent that will enhance client experience through the conduct of interactive workshops and consultancy services in healthy living.

Client Experience Specialist Responsibilities :

  • Identify and assess clients' needs to achieve satisfaction
  • Build sustainable relationships and trust with clients through open communication
  • Follow up with sales leads
  • Manage incoming enquiries via internal system
  • Provide accurate information by using relevant methods/tools
  • Handle client complaints and provide solutions within time limits; follow up to ensure resolution
  • Keep records of client interactions and process accounts

Education & Certification

  • Degree or Higher Diploma/Diploma in Business related discipline

Requirements

  • Proven client support experience with minimum 1 year experience
  • Track record of achieving KPIs
  • Strong phone handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to prioritise and manage time effectively
Tell employers about your skills
Autodesk Software
Lifestyle
Construction
Entertainment
Interpersonal Skills
Presentation Skills
Customer Service
Customer Orientation

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