Client Experience Transformation Specialist

6 days ago

Singapore beBeeTransformation Full time $180,000 - $240,000
Transform Client Experiences

We are seeking a seasoned leader to drive innovation, alignment, and measurable outcomes across the organization through the OnePass initiative.

About the Role
  • Define and evolve the strategic vision for the OnePass journey, aligning with broader Business goals.
  • Lead and mentor a team of business analysts, ensuring clarity of roles, alignment of deliverables, and continuous development.
  • Oversee the development and validation of business cases, ensuring alignment with value drivers and stakeholder expectations.
  • Drive holistic process analysis and re-design, identifying pain points and opportunities for simplification and automation.
  • Serve as the primary liaison between business, technology, and operations teams, ensuring alignment and transparency across all levels.
  • Partner with stakeholders and delivery teams to prioritize backlogs, manage dependencies, and ensure timely delivery of enhancements.
  • Define and track OKRs and KPIs to measure the impact of OnePass initiatives and inform continuous improvement.
Requirements
  • 8–12 years of experience in business analysis, transformation leadership, or journey ownership, preferably in financial services or wealth management.
  • Proven experience leading cross-functional teams and delivering complex, multi-stakeholder initiatives.
  • Strong understanding of COO functions, risk and control frameworks, and digital transformation principles.
  • Excellent communication, facilitation, and stakeholder engagement skills, with the ability to influence and negotiate at all levels.
  • A strategic mindset with a hands-on approach to problem-solving and delivery.
About Us

We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment. As a global leader, we strive to deliver exceptional client experiences and innovative solutions.

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