Senior Patient Service Associate

9 hours ago


Singapore Alexandra Hospital Full time

Senior Patient Service Associate (Urgent Care Centre)As a Patient Service Associate in Urgent Care Centre (UCC), you will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers / patients. The key aim of the role is to provide excellent patient care and satisfaction, and also to contribute to the smooth operations of the hospital. The accountabilities include: Ensure department’s operational readiness, keep workstations tidy and clean, and maintain sufficient stationery stock. Assist with smooth patient journey including: Registration of patients and updating of NOK contacts. Attending to and managing patients’ enquiries. Assisting with admission process, including financial counselling and monitoring bed request status. Discharging patients, which includes system discharge, scheduling of appointments and



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