Senior Patient Service Associate

14 hours ago


Singapore National University Polyclinics Full time

Senior Patient Service Associate (Urgent Care Centre)

Job ID: 8900

Job Function: Ancillary

Overview

As a Patient Service Associate in Urgent Care Centre (UCC), you will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers / patients. The key aim of the role is to provide excellent patient care and satisfaction, and also to contribute to the smooth operations of the hospital.

Responsibilities

  • Ensure department’s operational readiness. Ensure that workstations are kept tidy and clean at all times. Ensure sufficient stationery stock is maintained in the department.
  • Assist with smooth patient journey including:
    • Registration of patients, and updating of NOK contacts
    • Attending to and managing patients’ enquiries
    • Assisting with admission process, which includes financial counselling and monitoring of bed request status
    • Discharging of patients which includes system discharge, scheduling of appointments and


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