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Executive business operations

2 months ago


Singapore This Is An IT Support Group Full time

Job Title: Executive, Business Operations Business Unit: Healthcare Function: Client and Customer Service Management Sub-function: Business Operations Job Summary: Support the superior in driving operational excellence and continuous improvement across Client Management and Customer Care Centre. General Responsibilities: Customer Care Centre (CCC) Operations: Support Business Operations Manager on identifying, evaluating, and driving operations excellence in processes and call agents’ efficiency. Support Business Operations Manager on ensuring timely execution of all continuous improvement initiatives. Support Business Operations Manager to lead cross-functional collaboration between CCC and CM to ensure pricing maintenance accuracy and timeliness. Client Management (CM) Operations: Support Business Operations Manager on ensuring operational excellence of client management team with regards to successful fulfilment of clients’ key performance index and achieve high clients’ satisfaction scores. Support Business Operations Manager on the negotiation process for renewal. Preparation of contracts, providing accurate inputs on pricing and contract terms. Support Business Operations Manager to establish relationships and identify upselling opportunities (Value Added Services) for existing clients. Support Business Operations Manager on assessing the current business profitability to ensure long-term sustainability and retention of profitable clients/business lines. Manage business integration process for new clients to ensure smooth client integration. Job Requirements: Demonstration of operational experience in applying project management principles for medium- to large-sized projects in similar industries for 3/4 PL service. Demonstrate business acumen, analytical and business analysis skills. Comfortable working with data and data analytical tools/applications to develop and present dashboards and analytical reports. Demonstrate skills in market research and audit. Proven client and customer account management skills. Demonstrate ability to manage global/regional/country level assignments and projects. Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions. Demonstrate fluency in English (both written and spoken). #J-18808-Ljbffr