People Profilers | Aftersales Support Executive

2 days ago


Singapore People Profilers Full time

Job Description:
Responsibilities
Consistently analyse relevant Aftersales Market data along given parameters, e.g. age distribution, car models, customer retention customer segment, components and parts.
Based on Market Analysis and in coordination with Brand Principal, initiate and conduct programs, campaigns and promotions to improve retention, throughput, parts sales/throughput, labour sales/throughput and revenue.
Regularly monitor market intelligence on pricing for parts, labour and accessories to meet revenue- and profit targets.
Assist the Aftersales Development team in strategic sourcing for Aftersales through the development of sourcing strategy, management of tender projects, supplier development, contract management, and negotiation to generate cost savings and maximize profit.
Manage business partners, suppliers, and contractors to ensure they adhere to contract scope and requirements; ensuring they are well integrated with employees and work processes.
Develop creative strategies to improve sales of existing products/services and/or to source suitable new products/services for cars.
Engage in projects to open up new opportunities and revenue streams for Aftersales.
Develop programs and strategies to achieve various business objectives such as parts purchase targets, VoC targets, Group Financial targets, customer retention, etc.
Assist in managing the various Aftersales customer feedback channels such as VoC survey, Aftersales email, Call Centre, Salesforce to ensure customer feedback is attended to.
Manage and optimize the customer experience and contact jointly with the CRM team via various channels such as Call Centre, emails, SMS, and phone calls.
Work closely with Sales, Marketing, CRM, Parts, Service, and other support teams for all Aftersales collaterals.
Ensure that marketing collaterals and communications adhere to company standards, Brand Principal, and government bodies guidelines and requirements.
Manage the relationship with Brand Principals and CRM Department.
Collaborate with the marketing department to build customer loyalty programs with Service Managers.
Requirements:
At least 3 years of working experience
Excellent presentation skills
High degree of interpersonal skills
Ability to read and interpret raw data and summarize it into a concise report.
Knowledge of the automotive market preferred.
Working Hours:
Monday to Thursday 8.30am to 6.00pm
Job Reference:
QX7WYYY3
All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.
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