Dedicated Customer Support Specialist

2 weeks ago

Singapore beBeeCustomer Full time

We are seeking a diligent and customer-focused individual to join our team as a Customer Support Specialist.

Job Description

  • Assist in administrative duties pertaining to student registration matters, ensuring seamless processing and prompt resolution of queries.
  • Provide professional service and advice to achieve exceptional customer satisfaction.
  • Respond to customer inquiries with a service-oriented attitude, addressing concerns and providing solutions in a timely manner.
  • Promote the organization's programs to prospective customers, highlighting key benefits and value propositions.
  • Follow up with customers to promote new subjects and courses, fostering long-term relationships and driving growth.
  • Contribute to meeting sales targets and maximizing retention rates.
  • Handle customer enquiries, enrolment, payments, and maintain accurate files for auditing purposes.
  • Develop strong rapport and build relationships with both prospective and existing customers.
  • Support Centre Manager in other duties as required.

Required Skills and Qualifications

  • Minimum 'N' Level certification or equivalent.
  • Able to commit to working on weekends.
  • Demonstrate a professional attitude and appearance at all times.
  • Exhibit strong interpersonal and communication skills.
  • Be proficient in technology and computer literate with MS Office applications.
  • Show self-driven, independent, and team player qualities with a strong service mindset.

Benefits

As a Customer Support Specialist, you will have the opportunity to grow and develop your skills in a dynamic environment. You will be working with a talented team to deliver exceptional customer experiences and drive business success.

Others

This role offers a challenging and rewarding experience for individuals who are passionate about delivering outstanding customer service. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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