
Customer Service Executive
5 days ago
Location: East, Singapore
Working Hours: Monday to Friday, 8.30am - 5.30pm
Salary: Up to $3,300 + Bonus + Allowance + OT
Our client is a leading regional company they are looking to hire a Customer Service Executive to join their dynamic team.
Key Responsibilities
- Provide prompt and quality customer service via email and phone.
- Manage customer enquiries efficiently and escalate unresolved issues when necessary.
- Handle end-to-end sales order processing and ensure accurate order fulfilment.
- Allocate stocks and arrange deliveries for customer orders.
- Conduct regular customer follow-ups and meetings to maintain strong relationships.
- Resolve issues and provide proactive solutions for value-added customers.
- Generate and consolidate monthly reports for internal and client review.
- Work closely with internal teams to ensure timely issue resolution.
- Recommend and promote new product offerings to existing customers.
- Support ad-hoc tasks and special projects as assigned.
- Diploma in any discipline.
- Minimum 2-3 years of relevant experience in order processing, customer service, and delivery coordination.
- Strong communication and interpersonal skills with a customer-centric mindset.
- Proficient in handling enquiries and claims through email and phone.
- Competent in Microsoft Excel (VLOOKUP, PivotTables, formulas), SAP
- Interested applicants may email your resume to with your latest updated resume
- Only shortlisted candidates will be contacted
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