Customer Relationship Builder

2 weeks ago

Singapore beBeeExecutive Full time

Job Overview

This role plays a pivotal part in building and maintaining robust customer relationships while ensuring seamless engagement experiences and supporting internal operations for senior leadership.

Key Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally to foster positive relationships.
  • Support marketing and sales teams in campaigns designed to improve customer participation and satisfaction.

Customer Experience & Billing

  • Assist in tracking and managing billing processes, ensuring accuracy, timely invoicing, and follow-up on outstanding payments.
  • Maintain proper documentation of contracts, service agreements, and customer records.

C-Suite Administrative Support

  • Coordinate meeting schedules, travel arrangements, and event logistics for senior leadership.
  • Prepare briefing notes, agendas, and follow-up documentation for executive-level meetings.
  • Ensure effective communication flow between executives and internal teams.

Reporting & Insights

  • Maintain accurate records of customer interactions, billing, and engagement activities.
  • Support preparation of periodic reports on customer satisfaction, engagement levels, financial tracking, and operational support activities.

Requirements & Qualifications

  • Degree in Business, Marketing, Communications, or related field.
  • Fresh graduates are welcome; prior experience in customer service, engagement, or administration is advantageous.
  • Strong organizational, interpersonal, and communication skills.
  • Proficient in MS Office Suite; familiarity with CRM or billing tools is an advantage.
  • High level of discretion and professionalism in handling confidential matters.
  • Ability to multitask, prioritize effectively, and learn quickly in a fast-paced environment.

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