Operations Manager, Contract Logistics

Overview PSA International is a leading port group and trusted partner to cargo stakeholders. PSA actively collaborates with its customers and partners to deliver world-class port services and logistics alongside, develop innovative cargo solutions and co-create an Internet of Logistics. PSA BDP focuses on supporting cargo owners to ensure their supply chain is resilient, agile, sustainable, and cost efficient. We operate a global network of digital and logistics solutions to remove complexity for our customers and create long-lasting relationships built on trust. We are seeking a highly capable Operations Manager to lead and manage day-to-day Warehousing & Distribution operations for a key Life Sciences & Healthcare customer in Singapore. This position is responsible for delivering operational performance and excellence ensuring compliance with industry regulations and delivering a consistently high level of customer satisfaction. This role will work closely with the Site Manager to ensure all customer and operational requirements are effectively met. Key Responsibilities Responsible for daily warehousing and distribution activities to ensure operational productivity, KPIs and service levels are met or exceed. Lead a cross-functional team across warehouse operations, inventory control, transportation, quality and customs. Ensure compliance with GDP, GxP, ISO standards, and other Life Sciences & Healthcare regulations. Manage and optimize cold chain processes and infrastructure to meet product handling requirements. Customer Relationship Management Act as the key operational contact for the customer, ensuring smooth communication, quick issue resolution, and alignment with business objectives. Lead customer operational performance reviews and business meetings to monitor satisfaction and identify improvement opportunities. Understand evolving customer needs and proactively offer value-added solutions. Cost & Resource Management Drive operational productivity, continuous improvement efficiency and cost control initiatives. Lead resource planning and management. Support business planning, forecasting, and budgeting processes. Stakeholder & People Management Build strong relationships with internal stakeholders – commercial, finance, IT, Quality, Customs, HR, and leadership. Manage staffing, training, and performance of operational teams. Foster a culture of accountability, safety, and delivering performance. Lead continuous improvement projects to enhance productivity, service quality, and safety. Ensure documentation and SOPs are updated and aligned with audit requirements. Prepare for and support internal and external audits (quality, regulatory, and customer). Job Requirements Required Skills, Experience and Competencies: Bachelor's degree in Logistics, Supply Chain Management, or related field. Minimum 5 years of relevant experience in Warehousing & Distributions operations. Prior experience in Life Sciences & Healthcare logistics is strongly preferred. Sound knowledge of warehouse automation, WMS, and cold chain logistics. Demonstrable understanding of performance management, P&L management and financial reporting. Proven leadership, problem-solving, and customer management skills. Business Competency Team leadership and performance management Customer-centric mindset with a strong sense of ownership. Excellent communication and interpersonal skills. Strategic thinking with attention to operational details. Proactive, adaptable, and results oriented. Strong stakeholder management and conflict resolution abilities. #J-18808-Ljbffr