Senior Guest Experience Officer

2 days ago

Singapore Mandai Wildlife Group Full time

Overview
Senior Guest Experience Officer (Contact Centre)
Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.
Responsibilities
Be well-versed in information of all 4 Parks (Singapore Zoo, Night Safari, River Wonders, and Bird Paradise).
Effectively manage guests’ enquiries and feedback within set SLAs and via various channels and platforms (which include, but are not limited to, emails, calls, livechat, and social media).
Able to identify problem statements / issues and provide appropriate handling to escalated cases.
Maintain a high standard of quality responses to guests to uphold service quality standards and ensure consistency.
Work with various departments and stakeholders within MWG to enhance guest experience and satisfaction.
Support in reporting key feedback cases to management and collaborate with relevant teams to effect satisfactory solutions.
Handle rostering and training of staff.
Manage situations that require problem solving and innovative solutions.
Assist with monthly reports and updating of Standard Operating Procedures (SOPs).
Assist with adhoc projects for the Guest Experience Management team as required.
Job Requirements
Minimum Diploma
Minimum 1 year of relevant experience
Strong interpersonal and communications skills (English).
Proficiency in other languages (e.g., Mandarin, Tamil / Hindi, Japanese or Korean) will be advantageous.
Previous customer service experience will be preferred.
Quick-thinking, adaptable, able to thrive in fast-paced environment.
Strong team player, but also comfortable to work independently where required.
Able to work on weekends and public holidays.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Travel Arrangements
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr

  • Senior Guest Experience Officer

    6 days ago

    Singapore Mandai Wildlife Group Full time

    Overview Senior Guest Experience Officer (Contact Centre)Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve,...

  • Senior Guest Experience Specialist

    1 week ago

    Singapore beBeeGuest Full time $3,000 - $4,500

    Senior Guest Service AssistantJob Overview:This position involves providing exceptional service to guests and responding promptly to their inquiries, requests, and complaints.The role requires close collaboration with the Assistant Manager and liaison with Concierge, Reception, and Front Office cashier on guests' arrivals and departures.Key...

  • Guest Experience Manager

    1 week ago

    Singapore Hyatt Full time

    Join our team as a Guest Experience Manager , where you will be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Bell Desk teams. You will also play a pivotal role in building and managing a new operational team within the front office environment. Align with our brand standards and exceed...

  • Senior Guest Experience Officer

    7 days ago

    Singapore Mandai Wildlife Group Full time $104,000 - $130,878 per year

    Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve,...

  • Guest Experience Ambassador

    2 weeks ago

    Singapore beBeeCustomer Full time $2,500 - $3,500

    Job Title: Senior Guest Service Assistant">As a Senior Guest Service Assistant, you will be responsible for providing excellent service to our guests and ensuring their satisfaction. You will work closely with the Assistant Manager to achieve this goal.">Key Responsibilities include:">Liaising with Concierge, Reception, and Front Office cashier regarding...

  • Guest Experience Specialist

    7 days ago

    Singapore beBeeHospitality Full time $3,500 - $4,500

    Job TitleSenior Guest Service Assistant (Village Cluster)Key Responsibilities:Work closely with the Assistant Manager to provide courteous services to guests and respond efficiently and tactfully to guests' complaints, requests, and enquiries.Liaise with Concierge, Reception, and Front Office cashier regarding guests' arrivals and departures.Establish...

  • Chief Guest Experience Officer

    1 week ago

    Singapore beBeeHospitality Full time $105,000 - $135,000

    As a seasoned hospitality professional, you will take on the role of Assistant Front Office Manager to drive seamless operations and exceed guest expectations. This key position requires a strategic thinker with exceptional leadership skills to collaborate with Operations Managers and team members alike.">Key Responsibilities:Coordinate front desk activities...

  • Senior Guest Relations Officer

    9 hours ago

    Singapore COM CAREERS INTERNATIONAL PTE. LTD. Full time

    Senior guest relations officer are responsible for maintaining open lines of communication between staff and guests. Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance. **Responsibilities**: - Review arrival lists to...

  • Chief Guest Experience Officer

    2 weeks ago

    Singapore beBeeHospitality Full time $3,000 - $4,500

    Job OverviewWe are seeking a skilled Front Office Executive to join our team. As a Front Office Executive, you will be responsible for overseeing the daily operations of the hotel's front office, ensuring seamless guest experiences and excellent hospitality standards.Key ResponsibilitiesManage front office operations, including registration, check-in, and...

  • Chief Guest Experience Officer

    2 weeks ago

    Singapore beBeeHospitality Full time

    Job Overview We are seeking a skilled Front Office Executive to join our team. As a Front Office Executive, you will be responsible for overseeing the daily operations of the hotel's front office, ensuring seamless guest experiences and excellent hospitality standards. Key Responsibilities Manage front office operations, including registration,...