Customer Service Officer

7 days ago

Singapore Megafab Engineering Pte Ltd Full time

Job Summary We are seeking a detail-oriented and proactive Customer Service Officer to support our after-sales operations in the Lifting Equipment (Mobile Cranes) & Automotive (Heavy Vehicles) sector. The role involves managing quotation and invoices, liaising with internal teams and customers, and ensuring smooth after-sales processes. The ideal candidate will be organized, customer-focused, and capable of handling sensitive information with professionalism. Job Responsibilities After-sales Operations Support for After-Sales Team. Handle company billing/invoicing to customer. Prepare sales related documents such as sales quotation, sales order, billing/invoice, delivery order, service report, certificate, etc. Ensure sales quotation, sales order, billing/invoice, delivery order, service report, certificate, etc. are scanned and emailed to customers promptly. Upload invoices to various platforms as required. Daily key in or import sales invoice and delivery order into accounting system, link billing/invoice to stock withdrawal item. Assist sales team in following up with customer outstanding

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