Service Capability Lead

4 days ago

Singapore Argyll Scott Singapore Full time

Role Summary:
The
Service Capability Lead – Network Tower
is the key owner of all network services across the Group. This role acts as the primary escalation point for business stakeholders, ensuring seamless communication between the business and service providers. The incumbent will be responsible for overseeing the performance, availability, and continuous improvement of network services, with a strong focus on operational excellence in a manufacturing environment.
Key Responsibilities:
Service Ownership & Governance
Own the end-to-end lifecycle of all network services (LAN, WAN, Wi-Fi, SD-WAN, etc.)
Define and maintain service standards, SLAs, and KPIs for network services
Ensure alignment of network services with business needs and strategic goals
Stakeholder Engagement
Act as the primary escalation point for network-related issues across the Group
Serve as the bridge between business units and service providers
Communicate service performance, risks, and improvement plans to senior stakeholders
Vendor & Service Provider Management
Manage third-party vendors responsible for network operations and support
Ensure vendors meet contractual obligations and performance targets
Lead service reviews and drive continuous improvement initiatives
Operational Excellence
Oversee day-to-day network operations, incident management, and change control
Ensure high availability and resilience of network infrastructure, especially in manufacturing plants
Drive root cause analysis and problem management for recurring issues
Compliance & Security
Ensure network services comply with internal policies, industry standards, and regulatory requirements
Collaborate with cybersecurity teams to maintain a secure network environment
Qualifications & Experience:
Bachelor’s degree in Information Technology, Engineering, or related field
8+ years of experience in IT infrastructure or network service management
Proven experience managing network services in a
manufacturing or industrial environment
Strong vendor management and negotiation skills
Familiarity with ITIL framework and service management best practices
Excellent communication and stakeholder management skills
Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Koh Ching Wen (Xu Jingwen)
EA Reg No: R
#J-18808-Ljbffr

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