Customer Service Executive

2 days ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

Customer Service Executive (Contract basis, renewable yearly)
6-5-6-5 working days per week from 8.30am to 5.30pm or 9.30am to 6.30pm, including weekend and PH. Requires to hold standby phone (taking turns between 3 CS)
Salary: $2600 -$3000
Location: Geylang Bahru
Job scope:
Manage incoming calls, inquiries, and record case information
Assist service hall bookings and administration
Generate and dissimilate cases and enquiries from incoming calls to frontline staff and internal stakeholders
Handles complaints, provide appropriate solutions and alternatives with the time limit and following up to ensure resolution
Keep records of customer interactions, process, documentation, and update customer’s cases
Support frontline staff on administrative duties
Work closely with Finance and Operations Team
Follow communication procedures, guidelines, and policies
Assist in ad-hoc administrative duties
Case Management – corresponding with families, corporates, and stakeholders to ensure safe and smooth repatriation process
Assist with administration and documentation for all repatriation cases
Respond to enquiries via email, web, and phone in a timely manner
Requirements:
Diploma holder with a minimum of 2 years of customer service experience
Possesses IT knowledge
Able to do shift work, and work on Public Holidays and Overtime
Cheong Yeat Long | R
The Supreme HR Advisory Pte Ltd | EA 14C7279
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