Specialist - Blended Voice

1 week ago

Singapore SS&C Technologies Full time

Overview
SS&C is a financial services and healthcare technology company with a global presence. With our headquarters in Windsor, Connecticut, and a workforce of over 27,000 employees across 35 countries, we serve around 20,000 financial services and healthcare entities, ranging from large corporations to small and mid-market firms.
In this role, you will be expected to adhere to core requirements and skills essential for maintaining the integrity of our operations. This includes exercising due care and diligence, upholding responsibilities for risk and business continuity practices, and complying with regulatory regimes such as Data Protection, Financial Crime Prevention regulations, and CASS. Attending required training sessions is crucial to enhancing your understanding of procedures and controls, ensuring that all activities are conducted in accordance with our standards. Your dedication to upholding these standards and contributing to our culture of excellence is vital to our collective success.
Responsibilities
Quality is a cornerstone of our service delivery, and as a member of our team you are accountable for providing a service of excellence. Striving for 100% accuracy and timeliness in all tasks, and meeting the expectations of internal and external customers.
You are encouraged to review processes within your role and propose changes for improvement when necessary, with a focus on maintaining the highest standards of market conduct and personal integrity.
Communicate and promote the values of SS&C to maintain a consistent level of quality across all operations. Adherence to SS&C policies and procedures is paramount.
Attend client meetings to explain processes and preparing documentation for audit requests.
Your role may also involve escalating issues to your Line Manager and providing feedback on the effectiveness of procedures and controls to contribute to ongoing improvements.
Qualifications
Knowledge of regulatory regimes such as Data Protection, Financial Crime Prevention regulations, and CASS.
Other information
Please note that SS&C Technologies, Inc. and its affiliated companies do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services unless explicitly requested.
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