Richemont | Assistant Boutique Manager

2 days ago

Singapore Richemont Full time

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, unlimited innovation, and a respect for excellence. All this is possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious, and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.
OBJECTIVES:
The Assistant Boutique Manager shall work hand in hand with the Boutique Manager to drive 360 performance in sales, CRM, customer service, and operations. He/she shall nurture an in-boutique learning and enhancement culture by leveraging retail excellence & performance tools (KPI dashboard, VOC, etc.).
He/she shall motivate and inspire their team to achieve productivity and sales goals.
He/she shall act as a role model for the Brand, from etiquette and presentation, and behave as a Brand Ambassador at all times to internal and external clients.
KEY RESPONSIBILITIES:
Together with the Boutique Manager, guide the boutique team to achieve budgeted sales, focusing on 3 key priorities which are the main drivers to achieve sales performance.
Follow up closely on KPI results, review the effectiveness of the actions, modify and adjust according to the situation.
Review the assortment and inventory level to optimize sales opportunities.
Guide and coach the team on handling client requests for discounts in accordance with Company guidelines.
Special focus on Exceptional Creation development: a 360 plan on daily briefing, try on, stock review, event planning, and follow up with SA on potential sales negotiation. Also support the HJ and Local Watch Community representatives on briefing (especially on new product launches), driving Metiers appointments, sharing best practices, and other initiatives.
Share market intelligence (activities of other competitors).
Staff Management:
Motivate team members and support the Boutique Manager to conduct coaching sessions, giving constructive, candid, and timely feedback for improvement.
Manpower and roster planning to optimize floor coverage and sales opportunities.
Ensure staff grooming and presentation/etiquettes in accordance with Piaget’s standards.
Communicate and cascade Maison policies and management directions to the team in a timely and precise manner.
Client Management:
Ensure the “Art of Sharing” is consistently practiced and implemented during the selling ceremony.
Ensure the team is using the retail systems to manage and record all contact occasions (the VIEW, Rende-vous).
Ensure quality data capture, prospect collection, existing and prospect client follow-up in a systematic way.
Timely follow up on CS, dissatisfied VOC results, and all complaint cases.
Ensure all Corporate gifting and client budget spent are in accordance with Maison guidelines.
Inventory Management:
Accurate inventory management (both valuable and non-valuable) and ensure all creations are handled with extreme care.
Quality check of all creations upon receipt, report, and raise repair requests if and when necessary.
Ensure all creations are properly tagged with price, check serial numbers against goods receiving, and ensure all relevant certifications are available with the creations.
Ensure monthly stock counts are executed well.
Ensure high levels of housekeeping standards, including cleanliness of windows, showcases, back of house, and all hospitality tools.
Maintenance of fixtures, furniture, and furnishing within the boutique and report on maintenance work (if required).
Others:
Assist the Boutique Manager in collecting and compiling reports as required by Commercial/Marketing Teams.
Ensure consistent daily briefing and monthly boutique meetings are planned ahead, with all team members present to share and align on boutique performance and upcoming directions.
PROFILES:
Minimum 5 years of boutique experience with 3 years in a supervisory position.
Strong in numbers, good planning, organization, and problem-solving skills.
Action and result-driven, a team player.
Agile, good time management, and flexible to prioritize.
Fluent in English and any local language within Southeast Asia; Mandarin speaking would be an added advantage.
Basic knowledge in Excel, Word, and PowerPoint.
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