Customer Service Specialist

2 weeks ago

Singapore MICHAEL PAGE INTERNATIONAL PTE LTD Full time

An inclusive and supportive company culture Opportunities for professional growth and development About Our Client This organisation is a globally recognised leader in the luxury retail industry, known for its dedication to craftsmanship and service excellence. With a strong presence in Singapore, the company offers a professional environment that values expertise and innovation. Job Description Deliver exceptional customer service to clients through various communication channels. Handle client enquiries, complaints, and feedback with professionalism and efficiency. Collaborate with internal teams to ensure swift resolution of customer issues. Maintain accurate records of customer interactions and transactions. Provide product and service information to clients, ensuring clarity and satisfaction. Support the team in achieving service excellence goals and KPIs. Contribute to enhancing the overall client experience in line with the brand's values. Stay updated on product offerings and company policies to assist clients effectively. The Successful Applicant A successful Candidate should have: Prior experience in customer service, ideally within the retail or luxury industry. Strong communication skills, both verbal and written. A client-focused approach with a problem-solving mindset. Proficiency in maintaining accurate records and managing multiple tasks. An understanding of luxury retail dynamics and customer expectations. The ability to work collaboratively within a team setting. What's on Offer Competitive salary Additional benefits, including AWS, commissions, and variable bonuses. A permanent position within a globally recognised luxury brand. Opportunities for professional growth and development in the retail industry. An inclusive and supportive company culture in Singapore. Michael Page International Pte Ltd | Registration No. N #J-18808-Ljbffr

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