L1 PRODUCTION SUPPORT

11 hours ago


Singapore QUESSCORP SINGAPORE PTE. LTD. Full time

Provide L1 production support on corporate internet banking / CDN / monitoring system related applications. To coordinate and support infrastructure maintenance activities To manage implementations of new application releases; adhering to the best practices of the release management process. To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business. To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business. To enhance existing support process to maintain/improve service level & quality. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 1-3 years of experience in IT production support, preferably in banking or financial services. Basic understanding of



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