Service Delivery Manager – Network Managed Services
2 weeks ago
Roles & Responsibilities Job Summary We are seeking an experienced Service Delivery Manager (SDM) to lead and oversee our Network Managed Services operations . The ideal candidate will bring strong leadership skills , a solid background in IT service management , and proven experience managing both services and people . You will be responsible for managing a team of 10 engineers , ensuring operational excellence, delivering against contractual SLAs , and driving service improvements through automation , cloud technologies , and data-driven reporting . Key Responsibilities Lead and manage a team of approximately 10 engineers supporting Network Managed Services and 24x7 network operations . Oversee day-to-day service delivery to ensure contractual SLAs and customer expectations are consistently met. Act as the primary escalation point for major incidents , coordinating 24x7 standby support and response efforts. Manage change , incident , and problem management processes in alignment with ITIL best practices . Drive continuous improvement initiatives through process optimization , automation , and cloud adoption . Prepare, analyze, and present operational and performance reports using Power BI and ServiceNow . Collaborate with internal teams and stakeholders to enhance service quality, efficiency, and reliability. Conduct regular service reviews with clients, addressing performance, issues, and improvement plans. Handle people management responsibilities including staffing, training, development, and performance evaluations for the engineering team. Requirements Bachelor’s degree in Computer Science, Information Technology or a related field. Minimum 5 years of IT operations or service delivery experience , including 2+ years in a leadership or managerial role . Proven experience managing Network Managed Services operations. Demonstrated people management experience leading a team of at least 10 engineers . Strong background in network infrastructure and operational management . Experience supporting 24x7 operations , with standby support responsibilities for escalations and incidents. ITIL Certification is mandatory . Experience in cloud technologies (Azure, AWS, or GCP) and automation tools . Proficiency in creating and presenting reports using Power BI and ServiceNow . Excellent communication , leadership , and stakeholder management skills. Strong analytical and problem-solving abilities. Please send your detailed resume in MS Word format to with Education Level Working experiences Each employment background Reason for leaving each employment Last drawn salary Expected salary Date of availability Tell employers what skills you have Management SkillsIT Service ManagementManaged ServicesLeadershipInformation TechnologyIT OperationsProblem ManagementProcess OptimizationITILStakeholder ManagementManage ChangePower BIPeople Management ExperiencePeople ManagementService Delivery
-
Service Delivery Manager – Network Managed Services
23 hours ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeJob Summary We are seeking an experienced Service Delivery Manager (SDM) to lead and oversee our Network Managed Services operations. The ideal candidate will bring strong leadership skills, a solid background in IT service management, and proven experience managing both services and people. You will be responsible for managing a team of 10 engineers,...
-
Network Service Delivery Manager
6 days ago
Singapore Johnson & Johnson Full timeJohnson & Johnson is currently seeking a Network Service Delivery Manager to join our Network team located in Singapore. **Position Summary** We are seeking for a passionate Network Service Delivery Manager to collaboratively design, deliver, manage and improve the way network services are being rendered through partners. Person will leverage through...
-
Service Delivery Manager
24 hours ago
Singapore NEWTONE SERVICES PTE. LTD. Full timeWe’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems. Key Responsibilities Act as...
-
Service Delivery Manager
2 weeks ago
Singapore BLACK BOX NETWORK SERVICES SINGAPORE PTE LTD Full timeJob Summary: Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement...
-
Service Delivery Lead
2 weeks ago
Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time**Executive Summary** Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs,...
-
Senior/ Service Delivery Manager
1 week ago
Singapore JJ Consulting Services Full timeOur Client is an established company in Singapore, who is seeking to recruit a Senior/ Service Delivery Manager (IT). Senior/ Service Delivery Manager (IT) The Service Delivery Manager is responsible for the managing the outsourcing services within the project. He/She is responsible of constant monitoring and tracking of the project performance to ensure...
-
Service Delivery Manager
5 days ago
Singapore U3 Infotech Pte Ltd Full timeWe are seeking an experienced Service Delivery Manager (SDM) to lead our Network Managed Services operations. The SDM will oversee a team of approximately 10 engineers, ensuring high-quality service delivery, operational excellence, and continuous improvement across our managed network environments. This role requires strong leadership, customer management,...
-
Service Delivery Manager
7 days ago
Singapore PROJECT SEARCH PTE. LTD. Full timeRoles & Responsibilities Job Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and...
-
Singapore SCIENTEC CONSULTING PTE. LTD. Full timeRoles & Responsibilities Service Delivery Manager| Enterprise Network Working arrangement: Hybrid working arrangements Working location: Central Salary Package: Up to $9,000 + AWS Are you a dynamic Network Consultant seeking a role that combines technical expertise with strategic innovation? As a key member of our team, you'll be at the forefront of...
-
Service Delivery Manager
3 days ago
Singapore PROJECT SEARCH PTE. LTD. Full timeJob Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role...
