Service Delivery Manager

1 week ago


Singapore BLACK BOX NETWORK SERVICES SINGAPORE PTE LTD Full time
Job Summary:
Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement across physical infrastructure services. The SDM will act as the single point of contact for all service-related matters, lead internal teams and third-party vendors, and ensure alignment with ITIL and managed services best practices.
Key Responsibilities:
Managed Services Oversight
- Manage the full lifecycle of data center and cabling services delivered under a managed services model.
- Ensure alignment with contractual obligations, SLAs, and performance metrics, with a focus on service reliability and uptime.
- Oversee rack and stack, cross-connects, structured cabling (copper/fiber), equipment provisioning, and decommissioning activities.
Customer Relationship & Stakeholder Management
- Serve as the primary service interface with banking client stakeholders including IT infrastructure, security, and compliance teams.
- Conduct regular service performance reviews, generate operational and SLA reports, and lead continuous improvement planning.
- Build strong, trusted relationships and proactively identify opportunities to enhance customer experience and value.
Operations & Team Leadership
- Lead a team of technicians, engineers, and subcontractors across multiple

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