Service Delivery Manager
5 days ago
We are seeking an experienced Service Delivery Manager (SDM) to lead our Network Managed Services operations. The SDM will oversee a team of approximately 10 engineers, ensuring high-quality service delivery, operational excellence, and continuous improvement across our managed network environments. This role requires strong leadership, customer management, and a deep understanding of ITIL-based service delivery within a 24x7 operational framework. Key Responsibilities Lead and manage a team of 10 network engineers, including performance reviews, mentoring, and skill development. Oversee the end-to-end delivery of network managed services, ensuring SLA and KPI adherence. Act as the primary escalation point for incidents, problems, and service requests. Drive operational excellence through process improvement, automation, and proactive monitoring. Manage customer relationships and ensure high levels of satisfaction and service quality. Coordinate with internal and external stakeholders for service transitions, change management, and project delivery. Generate and analyze reports using Power BI and ServiceNow, providing insights and recommendations for improvement. Support the continuous enhancement of IT service processes following ITIL best practices. Maintain standby availability for 24x7 escalation support. Required Skills & Qualifications Proven experience as a Service Delivery Manager in Network Managed Services or a similar IT infrastructure role. Minimum 57 years of experience in service management, including people management (teams of 10 engineers). ITIL certification (v3 or v4) is mandatory. Strong background in network operations, incident management, and problem management. Experience with cloud environments (AWS, Azure, or GCP) and automation tools. Skilled in report creation and data visualization using Power BI and ServiceNow. Excellent communication, leadership, and stakeholder management skills. Ability to work effectively in a 24x7 operational environment. Please refer to U3's Privacy Notice for Job Applicants/Seekers at When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes. #J-18808-Ljbffr
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DELIVERY MANAGER
7 days ago
Singapore HUNTER DELIVERY PTE. LTD. Full timeRoles & Responsibilities Key Responsibilities • Manage end-to-end delivery of projects, ensuring timely and highquality outcomes • Serve as the primary liaison between internal teams and clients • Track project progress, resolve issues, and mitigate risks • Collaborate with stakeholders to define project scope, goals, and deliverables • Lead and...
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DELIVERY MANAGER
2 weeks ago
Singapore HUNTER DELIVERY PTE. LTD. Full timeKey Responsibilities Manage end-to-end delivery of projects, ensuring timely and highquality outcomes Serve as the primary liaison between internal teams and clients Track project progress, resolve issues, and mitigate risks Collaborate with stakeholders to define project scope, goals, and deliverables Lead and motivate cross-functional teams to deliver on...
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HR Service Delivery Manager
7 days ago
Singapore BIPO Service Shanghai Limited Full time**JOB DESCRIPTION** **Role**:HR Service Delivery Manager **Reports to**: Managing Director **Location**: Various global destinations **The Role** This is an exciting position for an experienced HR professional with an entrepreneurial mindset who is willing to embark in a start-up of an international HR service provider company in a new country. The...
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Assistant Director, Service Delivery
2 weeks ago
Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.[What you will be working on]Support Director and Deputy Director to achieve better outcomes for persons who use social services so...
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Senior Manager, Service Delivery
2 weeks ago
Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is]Oversee implementation and growth of social services and initiatives that meet the needs of service users effectively and efficiently.[What you will be working on]Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Key responsibilities are to...
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Delivery Business Operation
5 days ago
Singapore 4T'S DELIVERY AND MOVING SERVICES PTE. LTD. Full time**Business Development Operations for Delivery Roles** **1. Purpose and Objectives** - Drive growth by expanding delivery services. - Establish and maintain strong client relationships. - Optimize delivery processes for efficiency and customer satisfaction. - Identify new market opportunities and partnerships. **2. Key Responsibilities** - **Market...
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Manager / Senior Manager, CRM Lifecycle
1 week ago
Singapore Delivery Hero Full timeAbout the opportunity **Responsibilities**: - Own and implement end-to-end customer lifecycle marketing strategies, from ideation, project planning and execution, to performance management and optimization. - Design and build automated CRM campaign journeys to acquire, groom and retain customers across various direct marketing channels. - Analyze campaign...
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Service Delivery Manager
5 days ago
Singapore STAR CAREER CONSULTING PTE. LTD. Full time**Service Delivery Manager **Job Description & Requirements** Our esteem client is looking for a Service Delivery Manager The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary **Responsibilities**: - **Good in Managing service delivery budgets,...
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Service Delivery Manager
2 weeks ago
Singapore Singapore Telecommunications Limited (Singtel) singtel.com Full time**Location: Singapore** **Fulltime Permanent Role** **Singaporean Only** **Salary: $8500 SGD Month** **Experienced in managed services.** **Service Delivery** - Service Delivery incorporates the end-to-end deliverables of the Service Contract delivered by Singtel Group (or its sub entities). This includes client engagement with Customer and managing...
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Service Delivery Manager
2 weeks ago
Singapore YY SMART TECH PTE. LTD. Full time**Job Overview** We are looking for a dedicated and customer-focused Service Delivery Manager to oversee and ensure the effective delivery of services to our clients. The Service Delivery Manager will be responsible for maintaining strong client relationships, ensuring service quality and compliance, managing a team of service personnel, and driving...