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Trading & IT Support Engineer

3 weeks ago

Singapore KGI SECURITIES (SINGAPORE) PTE. LTD. Full time

As a Level 1 Trading and IT Support Engineer, you will be the first point of contact for technical assistance within the organisation and for our customers, with a focus on supporting the fast-paced trading floor environment. Your role will involve providing prompt and efficient support to end-users, resolving issues related to hardware, software, and network systems, and ensuring minimal downtime for trading operations.
Key Responsibilities:
Respond to incoming technical requests or enquiries via phone or ticketing system
Diagnose and resolve hardware, software, and network issues at a basic level
Provide step-by-step guidance to end-users in troubleshooting and resolving technical problems
Escalate complex issues to Level 2 support or other relevant teams as necessary
Document, triage and track all support tickets, resolutions, and follow-up actions in the ticketing system
Incident handling in terms of notification and updates to stakeholders as well as escalations within IT organization to resolve incidents
Monitor the health of all systems and infrastructure
Monitor and verify the successful completion of end-of-day data processing and reporting activities, addressing any issues that arise promptly
Assist in setting up and configuring desktops, laptops, phones, trading terminals, printers, and other peripheral devices
Administration of trading platforms
Liaise with platform vendors for enhancements and upgrades
Collaborate with IT team members to improve processes and enhance user experience
Maintain a high level of customer satisfaction through effective communication and timely resolution of issues
Any other ad-hoc responsibilities as assigned
Requirements:
Diploma in Information Technology/ Degree in Computer Studies
CompTIA A+ certification will be a plus point
2 years of experience in IT with financial trading platforms such as FIS Valdi, Bloomberg terminals, CQG Desktop, TT Futures
Proven experience in a helpdesk or customer support role is preferred
Excellent problem-solving skills and attention to detail
Strong interpersonal and communication skills
Ability to work independently and as part of a team
Willing to work on shift rotations and on public holidays
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