Specialist, Service Development

1 week ago

Singapore Singapore Post Full time

Specialist, Service Development & Delivery Join to apply for the Specialist, Service Development & Delivery role at Singapore Post Job Description Enhancing the overall customer experience for our service lines, with the ultimate goal of increasing customer satisfaction and loyalty. This person will be deeply involved in identifying gaps, and being part of projects and initiatives to bring about improvements to our service offerings. Responsibilities Customer Experience Data Analysis Develop and update customer journey maps by helping to gather and organize data across various touchpoints Analyze and synthesize customer feedback from surveys, support tickets, and internal departments to identify trends and pain points Prepare reports and presentations that summarize findings and propose potential solutions Collect and analyse data across touchpoints and new initiatives to analyse customers behaviour and trends, identifying potential gaps to be addressed Project Coordination & Implementation Assist in the creation and documentation of project charters for new features and enhancements Coordinate across cross-functional teams like Tech, Operations, and Sales to ensure project tasks are on track Testing of new enhancements and features to ensure operational readiness Support the manager in managing project timelines and tracking progress Assist in conducting and providing materials for training sessions on new features for internal teams Go-to-Market initiatives Draft content for internal and external communications about service enhancements Assist in the execution of marketing campaigns by coordinating with the Marketing and Sales teams Support day-to-day product operations, including gathering information for pricing updates and tracking revenue data Requirements Minimum of 2 years' experience Analytical, critical thinker and problem‐solving skills Good interpersonal and communication skills Team player, stakeholder management and self‐motivated Knowledge of project management methodologies (Agile, Lean Six Sigma would be a plus)Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Singapore Post by 2x Get notified about new Service Delivery Specialist jobs in Singapore . #J-18808-Ljbffr

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