Manager, HR Operations

Function(s): Corporate Services

Work Type: Permanent

Start Date for Applications: 17 Apr 2025

Closing Date for Applications:

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

Job Description

At KPMG Singapore, our People, Performance & Culture (PPC) team is committed to empowering teams to stay in front by creating a workplace where people thrive. We design and deliver programs that attract, develop, and retain top talent, while fostering a culture of excellence and inclusion.

We are looking for a Manager, People Services to lead from the front in delivering high-quality HR service experiences. This role is ideal for someone passionate about transforming HR operations, driving process excellence, and building a team that consistently delivers with impact.

Responsibilities

• Lead the People Services team to deliver timely and effective HR support to employees, resolving inquiries and issues with professionalism and care.
• Coach and mentor junior team members to strengthen their capabilities and confidence to drive continuous growth within the HR support function.
• Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure consistent and high-quality service delivery.
• Assess and optimize HR systems and processes to ensure alignment with evolving business needs and deliver a seamless, user-centric employee experience.
• Drive continuous improvement by evaluating and enhancing HR processes and systems, with a focus on boosting service efficiency and employee experience through automation and innovation.
• Leverage technology to streamline HR operations, enhance data accuracy, and elevate the employee experience through continuous process innovation.
• Manage change initiatives related to HR process updates and system implementations, ensuring seamless transitions for stakeholders.
• Ensure team adherence to HR policies, procedures, and compliance requirementsto ensure operational integrity and regulatory alignment.
• Stay current with statutory regulations and industry best practices to keep HR operations aligned and future-ready.

The ideal candidate should possess:

• Bachelor's Degree in Human Resources, Business Administration, or a related field.
• Minimum 10 years of relevant experience in HR service delivery, with proven people management experience.
• In-depth knowledge of HR processes and service operations.
• Strong analytical and problem-solving skills, with a track record of driving process improvements and innovating through technology.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams and levels.
• Experience with SAP SuccessFactors Employee Central is advantageous.
• A proactive mindset with the ability to stay in front of change and lead with confidence.

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Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.