Distribution Services Executive

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific, PARKROYAL COLLECTION and PARKROYAL. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.
The Role
Based at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as Distribution Services Executive .
Job Responsibilities
This position is responsible in maintaining high standards of data integrity, revenue management and channel management practices for all properties. Support properties in achieving correct data in the systems and provide assistance to optimize business through Pan Pacific’s e-distribution channels.
Primary Responsibilities
Service Delivery
Act as a liaison between the front-line hotel marketing, reservations and revenue teams and the technology provider teams to support the hotels usage of the systems.
Work closely with hotels and external customers for problem resolution and escalation to Distribution Services Manager.
Provide first level support in resolving hotels’ issues with Central Reservation System.
Assist hotels in implementing incremental revenue opportunities via Central Reservation System for various channels.
Provide internal systems support.
Input in the system new/participating hotel data.
Process termination of hotel information from the systems.
Ensure appropriate follow-up as needed.
Assists in the delivery and support of projects as required by senior management.
Expert Knowledge
Develop an in-depth understanding of the Central Reservations Systems and the related business impacts.
Maintenance of revenue and central reservations systems data management.
Daily Inventory balancing, system synchronization and profile management in Central Systems.
Be up to date on new enhancements to Pan Pacific Distribution Systems.
Test and implement new systems functionality.
Develop and conduct trainings.
Talent Profile
Possess a good degree from a recognised institution with strong emphasis on either statistics, marketing or hospitality
At least 2 years of experience in related role within the hospitality / hotel industry, such as Hotel Reservation Supervisory level or individual with Front office experience.
Working experience of Property Management System.
Working knowledge of rate loading and profile management in Central Reservation System.
Competent in Microsoft Office
Detail oriented with ability to analyse and solves problems rationally
Able to execute projects with minimum to no supervision
Good communication skills to interact with hotel and internal teams
How to Apply
Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.
We regret that only shortlisted candidates will be notified.
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