Leader, customer program

6 days ago

Singapore Cisco Systems, Inc. Full time

The role of the Customer Program Manager will focus on supporting the Strategy/Operations & COS leader of APJC CX. The role’s primary focus will be on driving business performance and running the business. To be successful in this role, you will have strong business acumen, interpersonal and communications skills and excel at working across a dynamic team to help drive CX strategy and priorities with a strong understanding of the services/SW businesses. Act as a critical point of contact and business partner across CX, Sales, and Finance. Institutional knowledge of Services, Financial & Operations Management ( 6 years). Detailed understanding of the services portfolio and its impact on financials. Detailed understanding and governance of a P/L for CX APJC including, but not limited to bookings, revenue, and margin. Detailed understanding and governance of Services Bookings forecast (renewals, new); representing software and services in Sales and CX forecast calls. Monitor progress on joint CX and ISS Plans and Targets to resolve issues and respond to asks and highlight priorities where necessary. Develop and maintain strong relationships with Software and Sales leadership to collectively drive AOV growth across the region. Drive critical KPI (operational, financial, customer-centric) related to Services/SW within the theatres which aligns with the success of the One Operating model. Oversight and execution of the operational and financial levers to help APJC CX deliver to its FY25 financial plan on a quarterly and annual basis. Build rigor around customer interlocks/QBR and proactively drive service delivery governance and stakeholder management. Deep dive into SW ATR by theatre with the renewals, sales, and theatre leaders to improve adoption, leading to lower attrition and higher renewal rates. Who You’ll Be: We are seeking a candidate who is known for Operational Excellence. The ideal candidate will excel at understanding Operations, financial, and program management. You will have a bias for action and accountability. You will be passionate about ensuring we drive value for our customers and our shareholders. You will ensure that the value creation from our employees is delivering the highest value for our customers as well as the individual’s career. This role is an internally facing role and cross-functional. It is fast-paced, action-oriented, and constantly evolving. You will need and want to embrace change and ambiguity, iterating the approach as you test and learn. Minimum 12 years’ experience in Operations, financial, and program management – including but not limited to the creation of business cases and a deep understanding of the CX P/L. Experience in understanding the SW/Services and program management. Minimum 5 years’ experience in APJC. Deep understanding of Cisco’s Portfolio across Product and Services. Additional Requirements: Experience in Cisco across Sales and CX. Extensive experience in operations and managing complex organizations. Experience in Customer Experience, Service Delivery, and Customer Success. Strategic thinker with an operational mindset. Excellent executive verbal and written communication skills, and experience presenting to Executive level (preferably board level) audiences internally and externally. Ability to influence and articulate business requirements through concise messages. #J-18808-Ljbffr

  • Leader, customer program

    1 week ago

    Singapore Cisco Systems, Inc. Full time

    The role of the Customer Program Manager will focus on supporting the Strategy/Operations & COS leader of APJC CX. The role’s primary focus will be on driving business performance and running the business. To be successful in this role you will have strong business acumen, interpersonal and communications skills and excel at working across a dynamic team...

  • Leader, Customer Program

    3 weeks ago

    Singapore CISCO SYSTEMS (USA) PTE. LTD. Full time

    Roles & ResponsibilitiesThe role of the Customer Program Manager will focus on supporting the Strategy/Operations & COS leader of APJC CX.The role’s primary focus will be on driving business performance and running the business. To be successful in this role you will have strong business acumen, interpersonal and communications skills and excel at working...

  • Music Educator and Program Leader

    2 weeks ago

    Singapore CAPITAL COLLEGE OF THE ARTS, MANAGEMENT AND TECHNOLOGY PTE. LTD. Full time

    About Capital College of the Arts, Management and TechnologyCapital College of the Arts, Management and Technology PTE. LTD. is a vibrant institution dedicated to shaping the future of music education in Singapore.About the RoleWe are seeking a highly motivated and experienced Music Educator and Program Leader to join our team. This is an excellent...

  • Future Fintech Leaders Program

    3 weeks ago

    Singapore ALETA PLANET PTE. LTD. Full time

    Company OverviewAleta Planet PTE. LTD. is a leading fintech company that offers innovative solutions for the modern financial industry.Estimated Salary$60,000 - $80,000 per annum, depending on qualifications and experience.Job DescriptionWe are seeking highly motivated and talented individuals to join our Management Trainee program as part of our Future...

  • Future Leader Program

    1 month ago

    Singapore PSA Singapore Full time

    Job DescriptionAt PSA Singapore, we are seeking talented individuals to join our team as Future Leaders.We offer a comprehensive scholarship program that covers tertiary education in local universities. The scholarship includes a lump sum grant to cover tuition and other miscellaneous fees.The selected candidates will be required to serve a bond with PSA...

  • Program coordinator

    4 weeks ago

    Singapore Austral Education Group Full time

    Pay Competitive Location: Remote Employment Type: Other Job Description Req#: 182. Please apply only if you are currently residing in Singapore. As a Group Leader, you will be the primary liaison and guide for groups of MBA students and professors visiting Singapore. This role involves much more than just guiding; you’ll be responsible for making their...

  • Program coordinator

    4 weeks ago

    Singapore Austral Education Group Full time

    Pay Competitive Location: Remote Employment Type: Other Job DescriptionReq#: 182. Please apply only if you are currently residing in Singapore. As a Group Leader, you will be the primary liaison and guide for groups of MBA students and professors visiting Singapore. This role involves much more than just guiding; you’ll be responsible for making their...

  • Transformation Leader

    2 weeks ago

    Singapore ENCORA TECHNOLOGIES PTE. LTD. Full time

    About Encora Technologies PTE. LTD.Encora Technologies PTE. LTD. is a leading technology firm undergoing significant transformation changes.Job Title: Transformation Leader - AML Uplift ProgramThe estimated salary for this role is around SGD 130,000 - SGD 170,000 per annum based on industry standards and the candidate's experience level.About the RoleThis is...

  • Customer Service Manager Leader

    2 weeks ago

    Singapore ASIA PACIFIC MANPOWER PTE. LTD. Full time

    Customer Service Manager LeaderWe are seeking an experienced Customer Service Manager Leader to join our team at ASIA PACIFIC MANPOWER PTE. LTD.Job SummaryThe ideal candidate will possess a strong background in customer service management, with excellent leadership and interpersonal skills. They will be responsible for overseeing the day-to-day operations of...

  • Global Supply Chain Program Leader

    3 weeks ago

    Singapore MICHAEL PAGE INTERNATIONAL PTE LTD Full time

    Job OverviewWe are seeking a seasoned Global Supply Chain Program Leader to join our team at MICHAEL PAGE INTERNATIONAL PTE LTD in Singapore.Company OverviewOur client is a leading distributor of electrical, industrial, and energy solutions, serving various sectors. They aim to maintain and improve their current performance both locally and regionally by...

  • Training Program for Future Business Leaders

    2 weeks ago

    Singapore THINK ACADEMY INTERNATIONAL EDUCATION PTE. LTD. Full time

    Role and ResponsibilitiesThe Future Leader Trainee position is a fast-track program designed for fresh graduates with a strong passion for teaching and the education industry. This specialized training program equips individuals with in-depth business knowledge, technical skills, and interpersonal skills necessary to become future leaders in the Edtech...

  • Software Development Leader for Cloud-Native Architecture

    2 weeks ago

    Singapore PROGRAM PLANNING PROFESSIONALS PTE LTD Full time

    Are you a seasoned Java professional with a passion for cloud-native architecture and software development leadership? Look no further!About the RoleWe are seeking an experienced Software Development Leader to join our team at Program Planning Professionals PTE LTD. As a key member of our engineering team, you will lead the design, development, and...

  • Strategic Program Manager

    1 month ago

    Singapore Micron Full time

    Job SummaryAs a Strategic Program Manager at Micron, you will be responsible for driving organizational development and program initiatives that engage, grow, and retain talents while fostering a great place to work for all.About the RoleThis role is part of the Front-End Operation Office, Organization Effectiveness and Leadership Development. You will...

  • Music Program Developer and Leader

    2 weeks ago

    Singapore CAPITAL COLLEGE OF THE ARTS, MANAGEMENT AND TECHNOLOGY PTE. LTD. Full time

    At CAPITAL COLLEGE OF THE ARTS, MANAGEMENT AND TECHNOLOGY PTE. LTD., we are seeking an exceptional Program Coordinator to drive the development and implementation of our music programs.We offer a competitive salary of SGD 80,000 - 100,000 per annum, commensurate with experience.About UsCAPITAL COLLEGE OF THE ARTS, MANAGEMENT AND TECHNOLOGY PTE. LTD. is a...

  • Senior Cloud Program Management Leader

    1 month ago

    Singapore Microsoft Full time

    OverviewAt Microsoft, we are committed to empowering our customers and partners with cutting-edge cloud infrastructure solutions. Our Cloud Operations + Innovation team is responsible for powering one of the world's largest cloud infrastructures, supporting all Microsoft online products and services.We are seeking an experienced Senior E2E Program Manager to...

  • Customer Program Manager

    2 weeks ago

    Singapore BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD. Full time

    Job DescriptionBELLS INSTITUTE OF HIGHER LEARNING PTE. LTD.We are seeking a seasoned Customer Program Manager to join our team. The ideal candidate will have extensive experience in program management, stakeholder engagement, data analysis, and customer-focused initiatives.Key ResponsibilitiesDevelop and implement customer programs that align with the...

  • CNC Machinist Specialist

    2 weeks ago

    Singapore LEADER ENGINEERING PTE. LTD. Full time

    CNC Machinist Job OverviewWe are seeking an experienced CNC machinist to join our team at LEADER ENGINEERING PTE. LTD. As a CNC machinist, you will be responsible for operating and maintaining computer numerical control (CNC) machines to produce high-precision parts.Key Responsibilities:Program and Operate CNC Machines: Enter instructions into the CNC...

  • Customer Program Manager

    2 weeks ago

    Singapore Cisco Systems Full time

    The role’s primary focus will be on driving business performance and running the business. To be successful in this role you will have strong business acumen, interpersonal and communications skills and excel at working across a dynamic team to help drive CX strategy and priorities with a strong understanding of the services/SW businesses.Act as a Critical...

  • Senior Executive Leader for Regional Customer Engagement and Delivery

    4 weeks ago

    Singapore SAP Full time

    SAP, a global leader in end-to-end business application software, is seeking an experienced Senior Executive Leader to drive regional customer engagement and delivery excellence.As a key member of our team, you will be responsible for leading the development and implementation of strategies to enhance customer satisfaction and loyalty. This role requires...

  • Strategic customer success leader, apac

    1 month ago

    Singapore Fireblocks Full time

    The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and is trusted by some of the largest financial institutions, banks, globally-recognized brands, and...