Customer Service Manager Leader

6 days ago


Singapore ASIA PACIFIC MANPOWER PTE. LTD. Full time
Customer Service Manager Leader

We are seeking an experienced Customer Service Manager Leader to join our team at ASIA PACIFIC MANPOWER PTE. LTD.

Job Summary

The ideal candidate will possess a strong background in customer service management, with excellent leadership and interpersonal skills. They will be responsible for overseeing the day-to-day operations of the customer service department, ensuring that customer issues are resolved in a timely manner.

This is a unique opportunity to lead a high-performing team and drive business growth through exceptional customer service. If you have a proven track record of success in customer service management and are passionate about delivering outstanding results, we encourage you to apply.

About the Role

This role involves:

  • Supervising day-to-day operations in the customer service department
  • Responding to customer service issues in a timely manner
  • Creating effective customer service procedures, policies, and standards
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis
  • Implementing an effective customer loyalty program
  • Managing the approved budget of the customer service department
Requirements

To be successful in this role, you will need:

  • A minimum of 3 years of proven experience in a customer service position
  • Outstanding written and verbal communication skills
  • Good understanding of management practices and techniques
  • Excellent leadership and interpersonal skills
Salary Information

The estimated salary for this role is SGD $80,000 - $120,000 per annum, depending on experience.

Benefits

This role offers a comprehensive benefits package, including:

  • Competitive salary
  • Annual leave and public holidays
  • Medical and dental insurance
  • Training and development opportunities


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