Customer Service Officer

1 week ago


Singapore ALL ABOUT PEOPLE Full time

We are representing our client ( an established SME Lighting Manufacturing and Supply company) seek out suitable candidates for the role of Customer Service Officer. Job Summary The Customer Service Officer is the first point of contact between the company and its customers, representing the company’s image and values. The role involves handling customer inquiries, managing orders, coordinating with internal teams, and ensuring customer satisfaction through effective communication and service. Key Responsibilities Customer Support & Communication: Respond promptly to customer inquiries via email, phone, and instant messaging apps (e.g., WhatsApp), providing accurate product and service information. Customer Support & Communication: Handle customer complaints and Return Merchandise Authorization (RMA) requests, ensuring prompt resolutions. Customer Support & Communication: Support Sales by issuing and following up on quotations. Customer Support & Communication: Process orders, issue invoices, collect payments, and generate delivery orders. Order Fulfillment & Coordination: Coordinate with the Supply Chain team to align production with customer requirements and ensure timely delivery. Order Fulfillment & Coordination: Collaborate with the Logistics team to facilitate delivery for both local and export shipments. Order Fulfillment & Coordination: Prepare export documents, including packing lists, commercial invoices, and shipping marks. Order Fulfillment & Coordination: Arrange courier services and coordinate with freight forwarders for export shipments. Order Fulfillment & Coordination: Validate items before delivery for local and export customers, serving as a second pair of eyes to ensure accuracy and quality. Order Fulfillment & Coordination: Update customers on delivery schedules weekly. Customer



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