Junior Desktop Support Technician

2 days ago

Singapore RAYTON SOLUTIONS PTE. LTD. Full time
Junior Support Technician ( $2.2k to $2.5k - can consider with 2 years' experience and paper qualification )
Location: Islandwide
Work Schedule: 5-day work week (Monday to Friday)
Job Responsibilities: ( Preferred ) - On the job training provided
• Provide end-user computing device (EUCD) support and troubleshooting
• Manage and deploy laptops and related hardware
• Handle incidents and service requests via ServiceNow
• Support Microsoft 365 applications and services
• Administer Microsoft Active Directory (AD)
• Provide support for Mac and Apple devices
• Ensure high-quality customer service and user satisfaction
• Adhere to ITIL best practices (preferred)
Requirements:
• Experience in EUCD support and deployment
• Proficiency in Microsoft 365 and Active Directory
• Familiarity with ServiceNow or similar ITSM tools
• Hands-on experience with Mac and Apple product support
• Good communication and customer service skills
• ITIL certification or knowledge is an advantageCustomer Service Skills
Mac
Troubleshooting
Hardware
Change Management
Cloud Computing
Laptops
Active Directory
Windows
erviceNow
Customer Service
Disaster Recovery

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