Junior Desktop Support Technician

4 days ago


Singapore RAYTON SOLUTIONS PTE. LTD. Full time

Overview
Junior Support Technician ( $2.2k to $2.5k – can consider with 2 years’ experience and paper qualification )
Location: Islandwide
Work Schedule: 5-day work week (Monday to Friday)
Responsibilities
Provide end-user computing device (EUCD) support and troubleshooting
Manage and deploy laptops and related hardware
Handle incidents and service requests via ServiceNow
Support Microsoft 365 applications and services
Administer Microsoft Active Directory (AD)
Provide support for Mac and Apple devices
Ensure high-quality customer service and user satisfaction
Adhere to ITIL best practices (preferred)
Requirements
Experience in EUCD support and deployment
Proficiency in Microsoft 365 and Active Directory
Familiarity with ServiceNow or similar ITSM tools
Hands-on experience with Mac and Apple product support
Good communication and customer service skills
ITIL certification or knowledge is an advantage
Key Skills
Customer Service Skills
Mac
Troubleshooting
Hardware
Change Management
Cloud Computing
Laptops
Active Directory
Windows
ServiceNow
Disaster Recovery
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