Customer Support Intern

2 days ago

Singapore SENNHEISER ELECTRONIC ASIA PTE LTD Full time
Roles & Responsibilities

About the Role

We are looking for a proactive and detail-oriented Customer Support Intern to join our Singapore team. This internship provides an excellent opportunity to gain hands-on experience in customer service operations, order management, and administrative coordination in a collaborative and fast-paced environment.

Key Responsibilities

  • Assist in the accurate and timely entry of sales orders into the system
  • Liaise with the Sales team to ensure order details are complete and correct
  • Maintain a systematic filing system for sales orders and customer-related documentation
  • Provide support in responding to customer inquiries via Zendesk, ensuring timely and accurate communication
  • Provide administrative support for department projects and process improvements
  • Help manage demo stock inventory and ensure accurate tracking
  • Support year-end audit by collating and organising required documentation
  • Contribute to other administrative and support tasks as assigned

Requirements

  • Currently pursuing a diploma or degree in Supply Chain, Logistics, Business, or a related field
  • Proficient in Microsoft Office, especially Excel
  • Detail-oriented, organised, and able to manage multiple tasks
  • Strong communication and interpersonal skills

What You'll Gain

  • Practical experience in customer service and sales operations
  • Insight into back-end processes supporting customer satisfaction and retention
  • Exposure to cross-functional collaboration with Sales, Logistics, and Finance
  • Mentorship from experienced professionals in a global brand environment
Tell employers what skills you have
Microsoft Office
Customer Service Operations
Customer Support
Interpersonal Skills
Inventory
Supply Chain
Invoicing
Data Entry
Mentorship
Sales Operations
Zendesk
TM1
Administrative Support
Excel
Customer Satisfaction
Customer Service
Scheduling

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