Moderation Knowledge Strategy Program Manager Graduate

4 days ago

Singapore TikTok Full time

Overview

Moderation Knowledge Strategy Program Manager Graduate (TikTok Shop Governance & Experience) - 2026 Start (BS/MS). Join to apply for the Moderation Knowledge Strategy Program Manager Graduate (TikTok Shop Governance & Experience) role at TikTok.

Get AI-powered advice on this job and more exclusive features.

Responsibilities
  • Conduct analysis and draft moderation operating guidelines and playbooks in collaboration with the Governance team.
  • Continuously evaluate, propose, and execute improvements for existing processes and policies.
  • Review and align how knowledge is captured and organized to drive the best business outcomes.
  • Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders.
  • Partner with internal stakeholders in strategies and operations to develop effective training and knowledge management.
  • Work closely with the quality assurance team to identify improvement areas to elevate human moderation accuracy.
What you’ll get to do
  • Go deep and go broad — Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth.
  • Solve real problems with global impact — Contribute to projects that shape the experience for millions of users and sellers around the world.
  • Build what doesn’t exist yet — shape new systems, processes, and policies in a fast-scaling business.
Qualifications Minimum Qualifications
  • Final year student (graduate in 2026) or recent graduates with less than 1 year of working experience, majoring in Business, Project Management or related fields with strong academic performance.
  • Process Optimization: Strong ability in workflow design and optimization with rigorous logical thinking.
  • Data Analysis: Proficient in Excel (formulas, pivot tables, etc.).
  • Communication: Excellent coordination skills to effectively collaborate across teams.
  • Adaptability: Fast learner who thrives in new technical challenges.
  • Work Ethic: Highly responsible and able to work under pressure.
Preferred Qualifications
  • Self-motivated with a strong sense of initiative, problem-solving skills and able to thrive in an ambiguous working environment.
  • Understanding of global E-Commerce trends is a strong plus.
Other

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About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. We strive to do great things with great people, embrace challenges, and foster an "Always Day 1" mindset to achieve meaningful breakthroughs for ourselves, our company, and our users.

Diversity & Inclusion: TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.

Seniority level
  • Internship
Employment type
  • Full-time
Job function
  • Project Management and Information Technology
  • Industries: Entertainment Providers

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