Manulife Insurance Malaysia | Executive, Distribution Services

2 weeks ago


Singapore Manulife Insurance Malaysia Full time

Executive, Distribution Services
Apply locations Singapore time type Full time posted on Posted Today time left to apply End Date: February 28, 2025 (30+ days left to apply) job requisition id JR24111518
The opportunity
Reporting to the Distribution Operations Team Lead, you will support our distribution channels by ensuring that system enhancements meet business needs and day-to-day operations workflow, and processes are supported and smooth.
Job Description
Conduct User Acceptance Testing (UAT) for new product launches and other related system enhancements, includes checking distribution partners’ related feed files and reports.
Review user stories to ensure that relevant business requirements and scenarios are addressed for system enhancements.
Reply and follow-up on business and data (feed files) enquiries from bancassurance partners.
Collaborate with SMEs from other business units and investigate production issues and incidents for resolution.
Execute and support review and improvement of workflow and business processes.
Participate in distribution partners’ process improvement and customer journey initiatives, where relevant.
Collate and send MIS reports to bancassurance partners within SLA timelines.
Ensure proper documentation and record keeping for audit purposes.
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
Diploma or Degree from a recognized University
Minimum 1 - 3 years’ experience in life insurance industry
Strong MS Excel skills including use of pivot tables and common functions
Good project management and business analysis skills
Excellent communication skills
Ability to multi-task and adapt to change
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
Working Arrangement
Hybrid
About Us
We're Manulife. And we’re on a mission to make decisions easier and lives better.
Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.
Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.
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